interviewing Archives - Blue Signal Search

Evaluating Your Executive Hiring Process: From Inquiry Through Offer

February 22, 2023 by Lacey Walters

In a recent interview Tim Ryan (U.S. Chairman, PwC) stated “The war for talent is over. Talent won.”; in addition, The US economy added a whopping 517,000 jobs in January. So where does that leave your executive hiring process and strategies? With countless options available to job seekers—from associates to executives—companies must provide a positive candidate experience to attract and retain quality employees.

“The war for talent is over. Talent won.” - Tim Ryan

When a candidate applies for a job, they are not just looking to join your organization; they are also forming an opinion of your company. In fact, according to CareerBuilder, 78% of candidates consider their hiring process experience as a reflection of how their potential employer values its people. Unfortunately, most companies often leave out key steps that demonstrate respect for candidates or fail to communicate in a timely manner throughout the executive hiring process. As experts in the executive hiring process, Blue Signal understands why it is important to create a positive and effective experience that speaks well of your company.

The Candidate Experience is Everything

Your executive hiring process is a direct reflection of your organizational values and culture. If you have an efficient and organized hiring process, you demonstrate respect for potential employees’ time and are more likely to attract high-quality talent. On the other hand, if the process drags on for months with no response or feedback from your company, it sends a message that you don’t value employees or customers enough to invest in them. Make sure your executive hiring process aligns with these expectations. For instance, if you promise quick response times and fail to deliver on those promises, it can damage your reputation as an employer.

Communication is Key

One of the most common mistakes made in the executive hiring process is lack of communication with prospective employees. In the two (or more) months following their application, 52% of applicants received no communication regarding the position. Candidates should be kept up to date on the status of their application throughout the entire hiring process—from initial contact through the final decision.

Be Responsive, Transparent, and Honest

Transparent communication begins as soon as the job description is written. Candidates are more likely to apply for a position when they understand expectations. This means that your company culture, expectations for performance, and—ideally—compensation need to be clearly communicated in your job descriptions. After applying, candidates should never feel like they are ignored during the executive hiring process. They should always know if there are delays or changes in the process and be notified promptly if so. When it comes to giving feedback about job postings or applications, honesty is always the best policy. Providing constructive, yet transparent, feedback helps build trust between your company and those seeking employment with you. This can go a long way towards improving your company’s reputation and executive hiring process.

The Power of Word-of-Mouth Referrals

According to one survey, 72% of candidates said that they would be more likely to choose an employer based on word-of-mouth feedback from a friend or family member who had already worked there. This means that if you treat candidates poorly throughout the hiring process, those experiences will be shared with others and could significantly damage your reputation as an employer. Alternatively, candidates who have a positive experience are more likely to refer others to your organization, and they may even be more likely to accept a job offer if one is extended. Like any other company, word-of-mouth referrals are crucial to Blue Signal’s success. It may even be a good idea to take a page from our playbook and create a place online for client testimonials or employee testimonials to boost your company’s branding, and provide more information for job seekers when researching your company.

Making Your Executive Hiring Process More Efficient

It’s not just about providing a better experience — having an efficient executive hiring process can also reduce costs and improve time-to-hire metrics for your organization. The application process should be easy for candidates to follow and understand—not just for them, but also for recruiters managing multiple applications at once. The more streamlined and user-friendly your application process is, the more likely candidates will be to complete it, causing less frustration for hiring managers.

If possible, consider implementing electronic forms that can be filled out digitally and submitted quickly with minimal effort on both sides. Investing in automation tools like applicant tracking systems (ATS) can help streamline processes while simultaneously improving the overall user experience for applicants – resulting in greater efficiency and cost savings for your company over time. An ATS can help you keep track of candidates, manage job postings, and automate some of the administrative tasks of the executive hiring process.

Making Your Executive Hiring Process More Efficient

Curious what to avoid throughout the executive hiring process? Check out our previous blog on common mistakes companies make during the interview portion of the hiring process here.

Improving Your Employer Branding

Employers should always think about how their brand is being represented during the executive hiring process — from job postings through employee onboarding — and strive to create an authentic connection between prospective employees and their organization. It’s also important to keep in mind that today's job seekers are well-informed about companies before they even apply. Before applying for jobs, 75% of applicants will review the company's reputation. They will research how quickly you respond to applications, how often people in your organization are promoted, what kind of benefits you offer, etc. Therefore, it is crucial to generate engaging content that shines a spotlight on the benefits of your company, so job seekers experience a positive interaction even before applying.

Additionally, you can use feedback surveys after interviews or onboarding new hires, so that candidates can leave constructive feedback about their experiences throughout the hiring process. This can provide valuable insights into where improvement is needed in terms of communication or other aspects of the hiring process. These surveys will provide critical information to influence the improvement of your executive hiring process.

Looking for a partner in the hiring process? Contact Kelsey Campion!

Your executive hiring process says a lot about your company culture and values—so make sure it reflects those things in a positive light! Investing time into creating an efficient and respectful hiring process will ensure that your company stands out from others when it comes to recruiting top talent.

Automation tools and employer branding can help streamline processes while simultaneously improving the overall user experience for applicants, as well as help build relationships with potential hires before they even apply. By taking these steps you'll be ensuring that everyone involved in the executive hiring process has an enjoyable experience.

Types of Engineering Interview Questions

Preparation is key to ensure candidates make a favorable impression on everyone they meet during the interview process. According to a survey from Glassdoor, 88% of hiring managers say that an informed candidate is what they are looking for when interviewing. Taking the initiative to learn and practice responses to potential engineering interview questions will set you apart from other candidates. Hiring managers leverage a myriad of interview questions to gain a comprehensive understanding of the candidate. Each type of interview question has its own purpose and will reveal something specific about the candidate. Ultimately, the interview questions seek to measure the candidate’s skill set and abilities as well as their cultural fit within the current team.

Image of two women seated in chairs at a table - one is leaning in and listening while the other speaks during an interview

Situational Interview Questions

Situational interview questions are based on specific scenarios that could conceivably await someone in the new role. They seek to focus on a given hypothetical situation and how the candidate would handle it. Situational engineering interview questions can be difficult, as a candidate is required to think on the spot. Likely, this is a skill the interviewer may be testing them on. Answering these questions well can prove that an engineering candidate is willing to take the lead, ask for help, stay calm under pressure, and/or make positive choices. Overall, they prove the candidate can overcome any situation they will be faced with in the job.

Competency-Based Interview Questions

Competency-based interview questions are used by interviewers to assess specific attributes, knowledge, and behaviors. For example, a hiring manager looking to understand more about a candidate’s behaviors may ask about different ways in which they used their analytical ability to solve a problem. Alternatively, if it is decision making that the interviewer is looking to assess, they may ask candidates to provide information about how they built strong professional rapport with colleagues to make informed decisions. While these interview questions may often seem to be situational, competency-based questions are far less likely to be hypothetical. This enables candidates to draw directly on real-life examples and be focused on specific competencies rather than a general approach.

Behavioral Interview Questions

Behavioral interview questions are asked to elicit information from candidates on how they would likely handle any range of real-world challenges based on previous, similar circumstances. Whereas situational engineering interview questions decipher how engineering candidates would approach certain scenarios, and competency-based questions prove they have the skills required for the role, behavioral questions determine if candidates possess the desired character traits the hiring manager is looking for. Such interview questions tend to be based on the principle that a candidate’s past behavior is the best predictor of their future behavior. These questions can touch on such aspects such as candidates’ ability to work as part of a team, client-facing skills, adaptability, time management skills, and more.

Tips and Best Practices for Answering Engineering Interview Questions

It can feel daunting to prepare for a laundry list of potential engineering interview questions. To help ease the anxiety around interview preparation, Blue Signal partnered with our very own Bo Scott to provide insight on how to best prepare for these engineering interview questions. Bo is a Senior Executive Recruiter who specializes in IT, Emerging Technology, IoT, Cloud, Technology Sales, Unified Communications, Telecommunications, and Wireless roles. Based on his experience and expertise in the field, Bo recommends keeping two important points in mind when crafting responses to engineering interview questions. These pieces of advice will help candidates perform well in an engineering interview, and hopefully lead to landing the role.

The first tip is to remember that the interviewer is asking questions specifically about yourself, rather than your team. We all understand it takes a team effort to reach business goals, however, it is vital that you quantify, individualize, and specify your unique contributions to those achievements. Engineers rarely work alone, but they will bring their own strengths and weaknesses into their new team. Engineering candidates must focus on sharing what they have done to bring success to a business, team, or project.

Secondly, Bo emphasizes the importance of answering the engineering interview question that is being asked, rather than providing the answer a candidate believes the interviewer is looking for. This can be a difficult distinction to make. For example, an engineering interview question asking about what you have done is not a chance to share what you think they should do, or what you would do differently. One way to ensure you are concisely and accurately answering the question at hand is to draw examples from your experience to tell a story about your accomplishments – and, if applicable, how those experiences prepared for this potential new role.

While it is likely most of these engineering interview questions will be asked throughout the hiring process, it’s important to be prepared to answer any question thrown your way. Assume these interview questions will also be tailored toward the role’s industry, and area of expertise. Whether on your own or partnering with a recruiter, preparing for the engineering interview questions discussed gives you a critical advantage in the hiring process.

The Benefits of Responding to Recruiters’ LinkedIn Messages

September 1, 2022 by Lacey Walters

Receiving unexpected LinkedIn messages from a recruiter can spark all kinds of feelings. On the one hand, you may feel flattered that someone thinks you are well-qualified for a position they are trying to fill. However, on the other hand, you may also feel nervous about responding, or annoyed because you have a great job, and your inbox is flooded with similar LinkedIn messages. You could even feel conflicted about whether to reply at all, and if so, how you would go about crafting a response.

Recruiters – including our top-notch team at Blue Signal – spend a lot of time reaching out to potential candidates. In fact, 77% of recruiters use LinkedIn messages for recruitment purposes, making it the most-used channel. Even though they are somewhat used to people not responding to their messages, it’s always a good idea to at least respond. As a job seeker, it’s imperative to understand the benefits of responding to recruiters’ LinkedIn messages and what to say to stand out from the crowd.

LinkedIn Messages Have Low Risk, High Reward Potential

Responding to recruiters’ LinkedIn messages politely, whether interested or not, only takes a couple seconds. A quick reply is less burdensome than a phone call, and let’s be honest, we are already replying to hundreds of texts and instant messages a day. So, what’s one more? LinkedIn even provides short responses for both showing interest and politely declining. However, we suggest you take it one step further and set up these templated responses to LinkedIn messages as "Quick Replies," saving you even more time.

Not only does responding to a recruiters’ LinkedIn messages take virtually no time, one of the main benefits is that it is also a free service to you! Recruiters are paid by the hiring companies to help place candidates into their open roles. Recruiters aren’t trying to swindle you; they really want to see you happy in your career. Which means their focus is finding the perfect pairing both for you and the hiring company.

In fact, their paycheck might depend on it. The job of the recruiter is to source candidates on behalf of the client, and they are typically paid a percentage of the first-year salary for managing all sourcing and screening. Recruiters like those at Blue Signal work through a placement guarantee. Meaning, if you quit or don’t like your job, they don’t get paid! This is even better news because they have a stake in the game. Recruiters will go to bat for you to get the salary and compensation you deserve. It’s literally a mutually beneficial effort for them to get you a better paying job!

Recruiter LinkedIn Messages are a Networking Opportunity

Getting a LinkedIn message from a recruiter is actually great news! After a recruiter has sought you out, and you’ve replied professionally and politely, you can leverage the recruiter’s expertise as a dynamic networking tool of your own. Even if the role they initially contacted you about doesn’t work out, connecting with a recruiter can have several long-term advantages. Replying to recruiters’ LinkedIn messages creates a positive first impression that may make them more inclined to think of you down the road. You are likely to stick in their mind if you let them know you’re not currently interested but are open to other opportunities. This puts yourself in a position to have exclusive access to future open positions. In the interim, the recruiter can potentially be a valuable resource for resume review, interview preparation, and LinkedIn profile optimization tips and tricks. They are experts in the hiring industry and have unique insights into exactly what hiring managers are looking for that are sure to benefit you long-term as your career progresses.

Benefits from recruiter LinkedIn Messages

Another great way to remain connected to a recruiter if you aren’t interested in an opportunity is to refer colleagues. If you are not interested, or don’t fit for the role the recruiter is trying to fill, offering them a referral from your own network is sure to keep you at the top of the recruiter’s mind for future opportunities. Keeping your network in mind could turn into a huge opportunity for someone you know! It’s in our human nature to want to help people, and those you help will be more inclined to return the favor in the future. This generates good will between you and the recruiter and reflects well on your professionalism and willingness to help others as a potential candidate.

Recruiters are Your Personal Career Advocate

They say reputation is everything, and a recruiter will ensure that yours works for you. A recruiter will be your partner in helping to sell your skills and talents to a potential employer. Because recruiters have already established a trusting relationship with hiring managers they work with, their word carries a lot of weight. The recruiter’s vote of confidence can be especially important if you are making a switch to a new career or industry. A recruiter can act as your real-life cover letter! You have someone that can vouch for your transferable skills and abilities, even if they don’t exactly align with the job description.

Take for instance your next career move. Perhaps you received an offer and wondered whether it was fair. You aren’t alone! Most candidates aren’t quite sure of their market value. But as someone with a recruiter in your network, you have an Ace in your back pocket. Your recruiter can advocate for you throughout the hiring process by helping you to assess and negotiate for appropriate compensation. Because recruiters work in this field every day, they have the market knowledge to ensure that you get the offer you deserve and will work with the potential employer to do so. As the middleman, you can be direct with your recruiter about what you want, and they can help you be able to frame that in an appropriate way when making negotiations about the job offer.

How to Respond to Recruiter LinkedIn Messages

Now that we have addressed all the benefits of working with a recruiter, let’s discuss how to respond to recruiters’ LinkedIn messages appropriately and effectively. It is crucial to keep in mind that your first impression with a recruiter is also your first impression with the hiring company. You will want to treat all of your conversations with recruiters as if they are interviews with the hiring company because, to an extent, they are. This means maintaining a professional and positive demeanor throughout your communication, whether it is via LinkedIn messages or another method. Recruiters are more likely to move you forward in the process if they are confident that you will treat a hiring manager in the same manner.

Also, it is important to be courteous and respectful. After all, “treat others the way you want to be treated” is the golden rule for a reason. Like anyone, recruiters want to work with people they like. Treat recruiters with respect and be polite when interacting with them. Be respectful of recruiters’ time by keeping communications brief and do not overwhelm them with constant LinkedIn messages, emails, and phone calls. You’d want to receive the same courtesy, and you never know how valuable a connection can be!

Here are some examples of how you can respond to recruiters’ LinkedIn messages to help get you started:

Although responding to recruiters’ LinkedIn messages may seem like a daunting task, the benefits of responding greatly outweigh any drawbacks. A recruiter can serve as an expert in the field, your biggest career advocate, and an addition to your professional network all at zero cost to you! Blue Signal is here to help; as your partners in the hiring process, we advocate for the best of the best for each of our candidates. To get started, and see your own career’s potential, contact us today.

Personality & Relationship Skills:

1. What’s your favorite part of a sales job/process? Least favorite?

This response will offer key insight when fitting candidates to your exact sales role. For example, if the role you’re looking to fill is 60% cold calling/prospecting and the candidate replies with this being their least favorite – the role most likely isn’t a fit. Often, sales executives will shy away from admitting something they don’t enjoy in fear of not coming across as a team player. There are multiple ways to frame this ask if you don’t think you’re getting a straightforward answer from a candidate. Asking “In your last position, how much time did you spend cultivating customer relationships versus hunting for new clients? Did you enjoy that?” often does the trick.

2. If you asked your manager what your biggest strength and weakness is, what would they say?

Asking sales executives about their strengths and weaknesses may seem like a basic interview task but it’s common for a reason. Framing this from the perspective of their current or previous manager will give you even more insight to their past experiences. This will also shed light on the candidate’s confidence level in those roles. Often, sales executives will dodge the weakness aspect of the question. Don’t take “none” for an answer and try to uncover how they are at “selling” themselves, and how they are at critical thinking/problem-solving.

3. Given these three terms: promotion, money, and recognition; put them in their order of importance.

This question will give insight into what a sales executive values in both their career and in life. As a follow up question, ask them to explain what each of those terms look like to them. Their answers will explain what they’ll be motivated most by and what they’ll use as a benchmark for success. Be sure to leverage the answer if you end up managing them, and you’ll already be ahead of the game.

4. If you had no obstacles and could start your dream job tomorrow, what would that role look like?

This more creative way of asking the tired “Where do you see yourself in 5 years?” question will keep an interviewee on their toes. It still allows you to break down their short-term and long-term goals, but also sidesteps the possibility of a candidate providing a manufactured answer. Oftentimes, the 5-year question usually prompts a response that the candidate thinks you want to hear.

Regardless, planning for the future of any employee you decide to hire is important. Thinking in terms of the future benefits not only the sales executive, but the manager and company as a whole as well. When forecasting team strategy, you’ll need to know your sales executives are here for the long haul. To help avoid even higher turnover rates, asking this question weeds out the candidates who aren’t truly passionate about the position, and helps you determine whether or not you’d be able to offer them their dream job, either now or in the future.

5. Tell me about a time when you collaborated with other sales team members and those outside of the sales team.

This answer will be key when deciding if they’re a team player or a lone ranger in the field. If one or the other is important to the role, the response can be extremely useful. In most sales roles, relationship building and collaboration skills are essential, so don’t be shy with follow up questions if you need more information! Asking “What impact were you able to make or what goals did you achieve?” can lead to further insights. Again, this will depend on the exact position the interview is related to. If the role will have a high amount of internal collaboration with a team – focus on that, and vice versa.

Ideal Work Environment Insights:

6. What type of work environment do you thrive in?

This question and answer often gets overlooked but can be one of the most detrimental if discovered post-hire. In order for a sales executive to thrive in any position, the environment and culture around them needs to be a fit. Take the candidate’s response and compare their preference to the environment they will be in at your company. Does it seem like a match? If you don’t value the same things here, turnover can be expected and moving forward with the hiring process wouldn’t make sense.

Another thing to consider is that all 2022 hiring trends point to the remote and hybrid workforce continuing to grow. Experts predict that by 2025, roughly 36.2 million employees in the US will work remotely. If the role you’re hiring for permits, be sure to ask candidates key questions surrounding their remote working experience. Ask if they thrive most in a remote, hybrid, or in-office work setting. From there, you should be able to gauge if they require consistent team interaction to succeed, or if they are sufficient working independently majority of the time.

7. Have you ever had a manager you didn’t like? Why?

Management styles can alter the success of a hire in the same way as a work environment. Dive deep into the candidate’s ideal management style and compare it to your own. Can you see yourself working closely with this candidate? Do they seem eager to learn from you and willing to take direction? These are all good follow-up questions to ask yourself after reflecting on their answer.

Also, be sure to note how they portrayed their past experiences. Did they bad-mouth their previous manager, or did they offer facts and expand on the lesson they learned from their experience? Venting and talking negatively about a past role or leader can be a sign of arrogance and lead to a toxic relationship down the road.

8. Which sales metrics do you pay attention to and why?

In sales, personal drive is essential. Asking what metrics they specifically look at when determining success for themselves will give great insight into how they operate. Are they motivated by the same things you use to track success and promotions? If not, it may be hard for the sales executive to feel fulfilled and experience growth in the role.

Ability to Remain Resilient:

9. What do you do to regroup and recover when you have a bad day? Bad week? Bad month?

Sales requires a lot of resilience and the ability to deal with rejection frequently. Asking if sales executives have an established coping mechanism will be telling in how dedicated they are to succeeding in their role. You’ll also be able to reflect on how much experience they’re bringing to the table. This is especially important if the role you’re hiring for will require a lot of cold-calling. Have the sales executive provide personal examples of this experience, which will shed light on how they’ve succeeded in previous roles.

10. How do you motivate yourself?

Along with overcoming rejection, sales roles typically require a good amount of self-motivation. Similar to the previous question, asking how a candidate motivates themselves will highlight their work ethic. An ideal sales executive will have a detailed answer based on past experiences.

11. Describe a time when you had a difficult prospect but were able to persevere and win the sale.

Ideally, the last two questions will lead into a version of this question naturally - but if not, it’s a good one to follow up with. Don’t be afraid to ask for specifics! Some sales executives are pros at misdirection. Candidates who give vague, wordy answers should be a red flag. By asking for a specific time when candidates managed a difficult prospect, and how the situation played out, you’ll be able to gather the details you need to trust their skills. An ideal sales executive will offer insight on lessons they learned and will be able to explain how they applied that knowledge to future situations – preferably without having to be asked. This highlights strong customer service and interpersonal skills that are essential in any good sales executive.

Sales Executive Expertise & Other Skills:

12. Explain the steps you take from the beginning of the sales process to the end.

Look for detailed answers here that point to their confidence and industry expertise. See which tasks will be similar to the role you’re hiring for. Make note of what will need to be retrained and what will be a breeze for them to pick up when it comes to transitioning into your company’s processes.

13. Pitch me our company’s product/service.

This question is a spin on the classic “sell me something” concept and shows how much knowledge the candidate already has. The biggest underlying insight you’ll gain from this question is the amount of research they did to prepare for this interview with your company. A sales executive with a firm understanding of what the company does and the products and services they provide will ultimately be a dedicated addition to the team. Those who did their homework should be noted, as it directly reflects one’s work ethic and initiative.

14. What’s your proudest sales accomplishment?

This question leads to insights into the candidate’s skill level, confidence, and how large or small of sales they are used to closing. This will also point to their passion for the industry. From their response, you should be able to tell what gets them excited about sales.

15. Have you used CRM software before? If so, which one and how advanced are your skills?

This may seem like a basic, technical question but it allows for major bonus points if the candidate will be able to breeze through learning software during training. Even if the candidate hasn’t worked hands-on with the exact software you use, you can ask them if they’re familiar or have heard of it as follow-up questions. Even a little bit of familiarity and knowledge is better than starting from scratch!

16. How do you stay knowledgeable about your target audience?

A dedicated and passionate sales executive will take the initiative to stay up to date on their industry’s trends and updates. Ask what specific resources they leverage or how often they review industry news. Watch for vague answers here, this is one candidates may try to talk themselves into a circle about if they don’t have a solid answer. Bonus points if they can tell you a bit of recent news they’ve heard with specifics on how they are planning to implement it into their process.

Company Culture Fit:

17. Why did you apply for this position?

This question is a great way to uncover why they’re looking to leave or why they left their current role. Be sure to take notes on how they talk about their previous or current company. As mentioned earlier, bad-mouthing of any kind should be a red flag. This question will also give insights into what drew them to your company specifically. If the vision that was portrayed to the candidate doesn’t fit what you want it to, this then gives you insight on how to better market yourself as an employer.

18. Are you ready to jump on a sales call right now?

In other words, this question asks, “Did you do any research on our company and product offerings?” This will show either a strong work ethic and desire for the role, or a lack of ambition. If you like the answer you receive, another great follow-up could be “If you were to start the job tomorrow, what would you be doing tonight to prepare?” Again, this will shine a light on their motivation and drive to succeed in this role.

19. Why do you want to work here/sell our product/service?

It’s no secret that an employee who is passionate and invested in the company they’re working for will out preform those who aren’t. Gallup's report on employee engagement shows that companies with a highly engaged workforce have 21% higher profitability. This question allows sales executives to open up about what they find intriguing about the role and overall company. Play close attention to see if any buzzwords from your company’s core values show up in their response. Finding candidates that have similar values to what your company is striving for is an excellent bonus.

20. How do you think our company can improve?

Loyalty plays a big role in employee retention. If you can decide which candidates already have initial loyalty to your brand, that’s a big plus! By asking what the company can do to improve, you’re really asking “How much do you care about the company succeeding?” This is a good question to watch for some common red flags as well. Often, you’ll be able to notice if the candidate is the type to tell you what you want to hear, or if they are critical thinkers. Those that answer honestly and critically are more likely to work through challenges to help better the company.

Conclusion:

Ultimately, not all sales roles are created equal. Leverage these interview questions as an outline but be sure to adjust to fit each role’s specific needs. While it’s very important to prepare and have a roadmap for leading the interview, don’t be afraid to get creative and be ready to pivot with follow-up questions based on candidate’s answers.

Once you’ve ran through all the questions you prepared, a great way to wrap up the interview process is by opening up the floor to them to ask you questions. Sales executives who ask questions show they are inquisitive about the role and company culture – which means they are trying to picture themselves there. Declining to ask any further questions is a tell that they may have bad communication skills and may be afraid to ask for what they want – not a skill you want in a strong sales executive. In this sense, be prepared to answer some questions of your own! 67% of employed Americans say that job interviews influence their decision to accept a job – so be sure to portray your enthusiasm for the role, company, product, and/or service offered. LinkedIn reported that the most important considerations in accepting new jobs are compensation (49%), professional development (33%), and better work/life balance (29%). Make it a point to touch on these key points to get sales executives excited about joining the team.

When preparing for the undertaking of hiring new staff, remember that Blue Signal can help alleviate the stress. As experts in the hiring process, our recruiters can help not only coach you through the interviews, but help with sourcing candidates, scheduling interviews, negotiating hiring terms, and so much more. Contact us today to get matched with a specialist in your industry!

Recruiting Across Different Generations

September 28, 2021 by Lacey Walters

The Generational Divide: Recruiting Employees Across Different Generations

Today's workforce currently includes four generations: Baby Boomers, Generation X, Millennials, and Gen Z. With so many differing ideals and motivators, avoiding conflict and fostering cohesion between these age groups is essential. To create a robust and diverse workplace, examine your recruitment process, job advertising, employee benefits offerings, and internal culture to ensure that you’re attracting and retaining the best talent.

What Differentiates the Four Generations Found in the Workforce Today?

Generations are demographic groups arranged by birth years that are often defined and affected by significant cultural or historical events within their lifetimes. For example, the Greatest Generation (born in 1901 – 1924) lived through the Great Depression and World War II, whereas Baby Boomers (born in 1946 – 1964) had the 60s counterculture, civil rights movements, and the Vietnam War that set the tone within their lifetimes.

Technology and the internet are significant factors for the four most recent generations currently in the workforce. Boomers adopted technology as older adults, while Gen X (born in 1965 – 1980) was the first to have access to personal computers. Meanwhile, Millennials (born in 1981 – 1996) and Gen Z (born in 1997-2012) are "digital natives" who have had internet access for most, if not all, of their lives.

Recruiting Boomer, Gen X, Millennial, and Gen Z Talent

When setting up your digital recruitment strategy to attract diverse and talented employees, you'll want to reach your target audience where they are and keep job seekers' goals in mind while marketing the position to candidates. For generations across the board, you can feel free to forgo print media. Boomers might not be digital natives, but most have smartphones, and many are active social media users.

In addition to platforms like LinkedIn and third-party job boards, consider mobile and SMS advertising. Using various media tactics and communication channels such as social media goes a long way toward maximizing your recruiting potential across different generations.

Best Practices for Advertising Jobs & Benefits to Multigenerational Candidates

While there is no one-size-fits-all approach to enticing candidates with job descriptions and benefits, certain perks attract some age groups more than others. Appealing to job seekers by their generation can help you advertise your position and communicate to potential hires with exactly what your company has to offer.

Advertising Jobs to the Four Generations

Use the following list as a general guide to what each generation finds appealing in terms of work, company culture, and benefits:

Baby Boomers

Less concerned about company culture, most Boomers want to know about day-to-day duties and how their experience can contribute to the organization. They like to hear about the why behind decisions, and how the results of their actions will support company success. These job seekers are looking for stability, good healthcare benefits, and the potential for flexible hours as they get closer to retirement.

Generation X

Most Generation X candidates will be looking for growth opportunities as well as professional development and clear paths to promotion. Work-life balance will also be important as job seekers in this generation may be caring for aging parents or children. Healthcare and good retirement benefits have strong appeal for this group.

Millennials

Company culture and ethics are important to this age group. Most Millennials want to work for businesses they can believe in and trust. They thrive on social connection and want to work for companies with strong internal culture. Perks like working from home, free lunches, and gym memberships, in addition to affordable healthcare and flexible PTO, attract this generation.

Generation Z (Zoomers)

Much like Millennials, the ethics of your company will be important to Gen Z. They'll want the same perks as their Millennial counterparts and typically thrive in all-digital environments or work-from-home setups. Conversely, they will not pay much mind to company culture, as long as they are treated as equals amongst peers.

Hiring managers might not be able to offer benefits that appeal across all of these demographics. However, including the benefits and perks your company offers, providing insight into day-to-day work tasks, and adding an overview of your office culture in your recruitment efforts goes a long way toward attracting a diverse workforce.

Hiring the Right Candidate

When looking to add a diverse mix of people and generations to your company, the bottom line is that you want the best of the best in terms of talent. While tailoring your recruitment advertising to attract multigenerational candidates is essential, at the end of the day, you want the best person for the job. So regardless of a candidate's specific generation, look for the following traits and concepts when making a hire:

Preparation

Regardless of a candidate's generation, job seekers should be informed and ready to talk about your company. Not only should they be able to give detailed answers about the business, its background, and its purpose, but good candidates will also have company-specific questions prepared for the interviewer.

Zeal

Look for job seekers who are genuinely interested in the position. Have they done any research into your industry? How are they keeping up with trends and technologies in this area? Employers can train skills, but you can't teach enthusiasm. Therefore, candidates who display eagerness and a drive to succeed in their field or career are ideal.

Suitability

Emphasizing company culture in an interview has two main benefits. First, noting the values and mission of your company will strongly appeal to Millennial and Gen Z candidates. Describing these dynamics and seeing how a candidate reacts can be very telling. Second, specific, detailed interview questions about how the candidate embodies or believes in these same values and mission of the business can help you determine which candidate is the best fit for your team. All the better if the candidate has questions of their own regarding culture, allowing you further insight into what their role would be in the team’s structure if brought on.

Initiative

Beyond training, potential employees need to be very self-motivated to fulfill their roles. Working from home and performing tasks with little supervision is the new normal, and employees will oftentimes have to figure things out for themselves. Asking interview questions about how candidates have taken initiative in the past or have thrived in a role with low supervision can help you make an informed hiring choice.

Best Practices to Support a Diverse Team

To support a multigenerational workforce, managers need to encourage a proactive office environment that promotes inclusion. By catering to different communication styles, offering two-way mentorships, emphasizing respect, and avoiding certain assumptions and stereotypes, companies can reduce conflicts due to different age groups in the workplace.

Varied Communication Channels

One factor that differs among all four generations is their communication preferences. For example, Baby Boomers often favor calls or face-to-face meetings, while many Millennials and Zoomers might prefer text or video chats. To bridge the gap and create a collaborative workspace, offer a variety of in-person meetings, calls, chats, email, and social media so everyone can use their favorite communication methods or explore new options.

Reverse Mentoring

Setting up two-way mentorships among people in different age groups has several benefits. The concept centers on both parties sharing what they know with one another without a power struggle. By pairing an older worker with a younger employee, one might gain insights from the other's extensive experience while inspiring a more tech-savvy approach to problem-solving.

Respect

Respecting workers regardless of age should be the cornerstone of your workplace culture. Acknowledging that both Boomers and Millennials have a wealth of knowledge and talent to bring to the table can break stereotypes. Placing value evenly among Generation X and Zoomers can encourage collaboration. Treating all generations as equals will strengthen relationships among colleagues.

Avoid Assumptions

Assuming what people want, based either on your own generational view or preconceived notions about others, can throw off the balance of your workplace. Instead of guessing that a younger worker might want more vacation time as a benefit rather than working from home, simply ask them. As an overarching rule of thumb, by talking with employees and finding out about which incentives/benefits, processes, or communication styles they prefer, you are more likely to retain your staff and avoid leaning into stereotypes based on age.

Mix Things Up

Fight the urge to group younger employees together with the assumption that they'll work well together or get along better. By allowing your office to settle into a natural mix, with younger and older employees working side by side, you can encourage communication and collaboration. Let workers find what they have in common on their own and discover the strengths that each individual and group brings to the table.

Beyond the Generation Gap: Life & Career Stages

Some studies suggest that the four generations' values and preferences really aren't that different, despite popular opinion on the matter. In fact, the Society for Human Resource Management (SHRM) suggests that career and life stages play a more significant role in workplace relationships and management.

For example, apartment dwelling Zoomers and Gen Xers who are single with no kids may have more in common, along with similar goals and needs, than a Boomer or Millennial with a mortgage and a family. A person's life stage is another way to define someone beyond their generation.

Similarly, Boomers who are changing careers and Zoomers fresh out of college both have to figure out how to navigate modern hiring processes and online interviews successfully. These employees may also seek out promotions to advance their new careers and increase their salaries. While appealing to the wants and needs of each generation can help recruitment, similar life and career stages often transcend differences between age groups in the workplace.

Resources for Recruiting Generations Across the Spectrum

Whether you’re looking to hire Baby Boomers, Generation X, Millennials, Gen Z, or just need the best of the best, leverage a recruiter. Recruiting firms are experts at navigating the constantly changing landscape of the job market. It’s a recruiter’s duty to represent people based on skill, looking beyond gender, generation, race, ethnicity, etc. When looking to create a robust and diverse workplace, consider engaging with a firm like Blue Signal to truly strategize your recruitment process, job advertising, employer branding, and so much more to attract and retain the best talent – no matter their generation.

About our Contributor, Hazel Bennett: Hazel Bennett is a freelance writer and blogger. She has a degree in communications and lives in Northeastern Ohio. Hazel loves writing about numerous topics and showcasing her expertise with words.

Blue Signal Success Stories, Client Testimonials

May 5, 2021 by Lacey Walters

Over the last nine years, Blue Signal has worked with hundreds of clients in various industries, successfully executing over 2,250 searches. With over 200 years of combined recruiting experience, we have found that supporting others in fulfilling their goals is the most rewarding part of the job. We love the opportunity to help others in any way we can, whether it be supporting our community, finding the perfect candidate for a role, or providing insights on a recruitment strategy. While our numbers speak for themselves, hearing those success stories and getting positive feedback from our clients is what truly makes our job worth it. Blue Signal is humbled by these testimonials we’ve received, and we appreciate each and every review.

TESTIMONIAL:

“My company has been working with Blue Signal for several years. Since that time, Blue Signal has changed our company for the better in so many positive ways, but especially from a cultural and performance perspective. Most of our leadership team and middle management have been permanent placements from Blue Signal. As a result of their incredible initiative on our behalf, we’ve earned numerous awards for culture (e.g., Best Place to Work, Certified Great Place to Work), performance (e.g., Inc lists, NC Fast 40 mid-market companies, Financial Times Fast 500 in the Americas, Fast 50, etc.), and have been recognized as one of the leaders in our industry in innovation (e.g., Telecom Tech, Inside Towers, etc.). We wouldn’t be anywhere close to where we are today without Blue Signal.

The recruiting industry has a bad reputation. Many recruiters simply inundate clients with resumes having little to no knowledge of the position, candidate, or company and with little or no concern for either the candidate or the company. Blue Signal is completely different. They elevate long-term relationships over short-term profits for both candidates and clients, trusting that profits will eventually come. Blue Signal is disrupting an industry that is desperately in need of disruption by leading with values.

Blue Signal exhibits all the types of trust necessary to build and maintain positive relationships, which creates a virtuous ecosystem for both recruits and clients. They keep their word. They do what they say they are going to do. They have a willingness to be candid and transparent. If they make a mistake (which is rare), they will admit their mistake. They are a master of their trade. I can count on their professionalism and excellence. They don’t follow the industry crowd – they do things their own way. They are insightful, knowledgeable, and take the time to demonstrate their knowledge and desire for a positive candidate and company match. They demonstrate a genuine concern for the well-being of others. And finally, they are reliable. I can trust that they will uphold the same habits and norms of behavior repeatedly and over a long period of time.

Blue Signal is a standard-bearer for their industry. I’m confident they would be an outstanding representation for this Award for Ethics. I give them my highest recommendation."

— CEO & Founder, Top Telecommunications Company

TESTIMONIAL:

“Matt Walsh and his team at Blue Signal did a great job helping us find a specialized engineer for a position that had been open for over a year. We had been working with other recruiters for several months before I received a referral for Matt. Although I was hesitant to work with another recruiter, he really set himself apart with his professionalism and industry knowledge. I really appreciated the fact that Matt took the time to understand what we were looking for instead of simply throwing a bunch of resumes at us. I never felt pressured to move forward with a candidate that I didn’t feel was a good fit for the role. You can tell he genuinely cares about matching the needs of both his candidate and his client. I highly recommend partnering with Matt and his team at Blue Signal for your hiring needs.”

— Engineering Manager, Electrical & Electronic Manufacturing

Blue Signal’s search process is unlike any other, using a highly targeted 12-step interview process to match the right candidate to the right opportunity. We take the time to understand the needs of the client and find candidates that exemplify those characteristics and qualifications they’re seeking. If hiring managers wanted to review hundreds of resumes, they’d just post the open role themselves. That’s why Blue Signal does so much more than collect CVs. We alleviate the burdens in our clients’ searches by presenting top talent who are vetted through our 12-step process before they reach our clients’ desks - saving them time, and money.

TESTIMONIAL:

“Blue Signal has exceeded my every expectation in a search team. I will not introduce them to competitors, as I'm hoping they focus on new markets to fill their time and remain my secret weapon in the war for my specific unicorn talent.”

— General Manager, Chemical Manufacturer

When working with Blue Signal, clients gain access to passive talent that they may not find otherwise. Chances are, the best talent on the market is employed today - but hopefully not by your competitor. While partnering with a recruiting firm has various benefits, this access to passive job seekers is our clients’ secret weapon in finding their specific “unicorn” talent. Blue Signal recruiters have thorough training, niche industry knowledge, and strong expertise that allow them to curate a candidate pool of otherwise inaccessible talent.

TESTIMONIAL:

“Blue Signal is a tenacious, committed partner in the recruiting process. Their drive to ensure successful, win-win placements for both clients and candidates helped accelerate our recruiting process, eased many of the burdens typically associated with recruiting efforts, and resulted in our making exceptional hires.”

— VP of HR, National Wireless Integrator

Blue Signal’s streamlined recruiting process allows clients to save time while increasing productivity and efficiency. We understand time is money, so we provide a fast turnaround — guaranteeing candidate resumes fast, usually within 24 hours of the initial intake call. Most of our searches are filled in under 30 days, saving our clients’ valuable time while providing them with exceptional hires.

TESTIMONIAL:

“Blue Signal is an exceptional recruiting partner – they start strong, they stay strong, and they finish even stronger!”

— Chief Channel Officer, Wireless OEM

With over 245 years of combined experience, our recruiting team knows what it takes to connect leaders with top talent. Our recruiters consistently deliver success to our clients and their teams, finding top candidates hand-picked for specialized positions within the industry. Once we’ve found the perfect candidate, we keep that momentum going by offering retention support — including background checks, reference checks, offer letter preparation, and paperwork support — to ensure our client’s new hire’s onboarding is smooth sailing. From start to finish, Blue Signal has our clients covered.

TESTIMONIAL:

“Blue Signal is a true partner in the recruiting process – their job wasn’t done, until our job was done!”

— VP of Sales, Wireless Company

Our job goes beyond a signed offer letter. We invest in your company’s success by guaranteeing results. Unlike other recruiting firms, Blue Signal’s unique search agreements come with a 12-month guarantee for new hires. If our client’s new hire leaves within their first year, we will credit them the difference to find a replacement.

TESTIMONIAL:

“Matt and the team at Blue Signal use an incredible process to deliver outstanding results: the people they’ve helped us recruit have created tens of millions in enterprise value for our organization. I’m always on the lookout for the extremely rare opportunity to create an actual competitive advantage. I consider Matt and his team at Blue Signal one of those very infrequent differentiators. I give them my highest recommendation.”

— CEO, Telecommunications Company

At Blue Signal, we believe hiring the right people is the best way to transform a business. In fact, 63% of Blue Signal candidates are promoted within 18 months. This top talent is destined to make an impact, with an average tenure of 56 months. Blue Signal is passionate about finding candidates that produce results, adding value to our client’s company and bottom line.

TESTIMONIAL:

“I have used Matt and Blue Signal over and over specifically because they don’t compare to other recruiters I’ve used – they are better, faster, more accurate, more effective. I have used other recruiters who seem to think that if they throw enough candidates at you, one is bound to ‘stick.’ Blue Signal filters down to truly qualified individuals BEFORE they get to me – key for my schedule and the business.”

— Senior Sales Director, Wireless Company

In such a competitive talent market, companies cannot afford to waste time looking at subpar candidates. All of our recruiters pre-screen, cross reference, and conduct initial interviews with each candidate before presenting to our client, so they know that time spent on their search is not wasted. We strive to find extraordinary candidates while taking our client’s timeline and budget into consideration, matching their urgency every time.

TESTIMONIAL:

“I had an opportunity to work closely with Blue Signal on two different occasions. The first time, when I was going through the interviewing/hiring process with their client. The second time, when I was one of the interviewers for their client, seeking the proper candidate for the job opening. On both occasions, Blue Signal provided very close and professional assistance during the entire hiring/interviewing process.”

— Sr. Field Application Engineer, Wireless Company

One of the best parts about recruiting is seeing candidates become clients. Regardless of your role in the interview process, Blue Signal provides support and resources every step of the way to guarantee the best results. You can rest assured that whichever side of the business you fall on, we will work to protect your best interests.

TESTIMONIAL:

“Blue Signal, and Art Reed specifically, provide very professional recruiting services. I would not hesitate to recommend Blue Signal to any employer looking for the right candidates, and to any professional seeking the proper career opportunity.”

— Sr. Field Application Engineer, Wireless Company

Over the last nine years, Blue Signal has established itself as the premier executive search firm within wireless/telecom, IoT, medical & healthcare, finance & accounting, emerging technology, cloud & managed services, manufacturing & industrial, logistics & supply chain, human resources, and related industry niches. Working with both candidates and hiring managers, our targeted, specialized searches deliver highly qualified professionals to meet every hiring need. With recruiters located all across the country, we’re able to find and place exemplary candidates from coast to coast.

TESTIMONIAL:

“Blue Signal has done a great job providing multiple qualified candidates for each of my three recruiting engagements. Despite working together multiple times, they still follow their process and make no assumptions about the goals for the position. As a busy hiring manager, they’re also great at gently managing me through the process – something I find helpful when multiple priorities begin to conflict. I enjoy the communication and collaboration with Blue Signal and would definitely use them again.”

— Global Director, Wireless Company

At Blue Signal, we invest in the search process - whether it’s our clients’ 1st or 50th search with us. We use a highly targeted 10-step candidate search process to source, recruit, screen, interview, and place the best candidates in our client’s industry. This search process consistently results in excellent hires for our talent seekers, leaving no detail overlooked.

TESTIMONIAL:
“Reflecting on the last year, I’ve truly appreciated working with you. Having worked with many recruiting firms over the years, I can honestly say Blue Signal is top notch. Your professionalism, thoroughness, and overall friendliness is truly appreciated.”

— Head of Engineering, Wireless Company

Quote of a testimonial overlaid on a photo of an office with a blue tint

As a relationship-based recruiting firm, Blue Signal strives to cultivate deep business relationships with our clients. By establishing an understanding of the client’s organization, their team, and both their hiring and business goals, we’re able to bring an unmatched level of thoroughness to the search. As a result, our long-term relationships and genuine interest in our client’s success set us apart from the rest.

CONCLUSION:

The recruiting space is a competitive one, filled with many different approaches and styles. We encourage all clients and candidates to employ whichever strategy works best for them, even if that means consulting them to turn down the wrong offer or walk away from a subpar hire. The proof is in the results. Our incredible clients’ testimonials help Blue Signal stand out from the rest. If you have reviewed our processes and feedback and believe Blue Signal to be the right recruiting firm for your business, contact us today and set up a consultation to partner with us on your next search.

5 Tips for Hiring without Meeting In Person

March 31, 2020 by Lacey Walters

Despite the havoc COVID-19 has wreaked on the stock market, major industries, and some smaller businesses – many companies are still hiring. However, this presents its own unique set of problems, as hiring managers search to find safe ways to conduct interviews. Today’s technology allows people to communicate without meeting face to face, but many are convinced this is not a perfect alternative. When hiring over video conference, how can you be sure you are still making an effective judgement call on someone’s cultural fit, abilities, dedication, and overall employability? Without making a much more dangerous (and in some states illegal) risk by conducting a face-to-face interview, here are some ways to ensure that you make an effective hire without meeting in person.

Ask the Right Questions

If they are as solid of a candidate as their resume leads you to believe, then they probably prepared for this interview with the typical questions. Make sure you get them thinking, catch them outside their prepared scripts, and challenge their knowledge. Avoid the “What is your biggest weakness?” and instead ask something like, “What is the biggest misinterpretation people have about you?” Try to get them to answer in an honest way, rather than trying to turn negatives into positives. This question in particular tests their self-awareness. Zappo’s Chief Executive, Tony Hsieh believes, “If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.”

Read the Signs

Whatever you ask – watch their responses. Literally, watch. If they seem to be reading off notes, are not making eye contact, check their phone offscreen, or stare off blankly when you are explaining something – make note of it. When interviewing online, people tend to be more comfortable than they would stepping into a CEO’s office, sitting across the desk from their potential management. However, this should be no different. Make sure they don’t act too comfortable and are truly serious about the role and opportunity. Know that whoever you hire might have to be working from home as well. When people interview, they are on their best behavior. If their “best behavior” is acting distracted, you can bet when you aren’t watching that the distraction will be worse.

Utilize References

This should be standard in most cases, but when your test of character is limited to a video chat, it can be particularly beneficial to speak to someone who has already worked with your candidate. A candidate can speak to their own previous responsibilities, use this time with their references to uncover how this person works with others. Some key questions could include:

“What management style does this person respond well to?”
“Tell me about a time this person was agitated. What was the circumstance? How did they handle it?”
“Let’s say this person is working with a group on a project – what role do they play? Are they a leader? A follower?”
“On their best day, what about this person stands out the most?”

Test their Skills

Get creative when testing their hard skills and experience. Asking yes or no questions about systems they have used and responsibilities they have held give little to no insight about what they can accomplish. Instead, give them an opportunity to apply this knowledge. Research has consistently shown that one of the best predictors of job performance is a work sample, says Fast Company. If applicable, give them a take home project to complete. Assign them a search project, a writing prompt, or other task that applies to some aspects of the role they are looking to fill. Or, in lieu of something they can put together themselves, administer skill assessments like those offered for free on Indeed.

Don’t use this as a pass/fail course, but more of an assessment of their interest and their overall versatility. Passive candidates that are not serious about the role will either take a long time coming up with the answers they think you’ll want to hear, or may not complete the “homework” at all. That weeds out several people you wouldn’t want to hire straight away. Or, if they turn it around quickly, with fresh ideas outside the format you pictured, think about the value they could bring with more thorough instruction and real-life application.

Collaborate on Compatibility

Rather than relying on soft skill questions like, “What is your communication style?” – test their culture fit by putting them in front of your team. Utilize the skills of those you already have to get a better read on a candidate – after all, they could very well be teammates someday. Have someone junior to their position conduct an interview and see how they treat them. Put them on a conference call with several managers and watch how they handle pressure. Throw a curve ball and have them talk to someone outside the department they would work in to see how they collaborate cross-functionally. Get feedback from the team on their read of the person and try to assess how they would fit into the culture. No one knows what it’s like in that position quite like the team already in the job today – utilize that knowledge in a way you can capitalize on.

Interviewing online does not inhibit your ability to assess candidates. Remember that there are no real rules if you know what to look for and use your instincts. Operate outside the transactional model of the standard Q&A format to ensure that whoever you are hiring is not only qualified, but excited about your open position. For more tips about hiring, candidate retention, culture adoption, or even interviewing over video conference – contact Blue Signal’s tenured recruiting team to support your next search, and partner with you in supporting your workforce.

Best Practices for Video Interviews in the Midst of COVID-19

March 13, 2020 by Lacey Walters

Amid the recent outbreak of the Coronavirus - also referred to as COVID-19 - many organizations are opting to go remote in order to slow the spread among their employees, students, and travelers. Companies like Twitter, Microsoft, and Apple are heading up the shift. So far, school districts, professional sports leagues, food service companies, and nearly every other industry has been affected.

The good news? With today’s technology, this doesn’t necessarily have to halt business operations like interviewing and hiring. In order to prepare yourself for the change in scenery, we have compiled some key strategies for video conference interviews.

Use a reliable computer, not a mobile device.

Use a laptop or desktop computer; avoid using phones or tablets for a video conferencing call. Test the internet connection, speakers, microphone, and software. Use a high-quality webcam and a headset, if possible; headsets reduce background noise and improve audibility for both interviewer and candidate.

Test out the technology.

Become familiar with the video call software in advance, under the same circumstances as the interview. Companies may use Skype, Google Hangouts, Facetime, or another platform. Download the interviewer’s preferred software and allow plenty of time to practice using it. The username (e.g. jonsmith1), display name (e.g. Jonathan Smith), and profile image should all be simple and professional.

Skype interview tips

Although the conversation is the most important aspect of the interview, technical issues and poor sound quality can lead interviewers to subconsciously form a negative impression. Use a fast, reliable internet connection. If a technical issue arises during the interview, address it immediately rather than risk a miscommunication.

Check for software updates and close all other programs.

Some computers automatically restart when they install updates. Do not chance the computer unexpectedly restarting in the middle of the conversation! Before the interview, install any updates and make sure that no automatic restarts are scheduled. Close every other program other than Skype during the conversation, especially ones that generate noise, pop-ups, or notifications. Candidates should send a clear signal that the interviewer has their undivided attention.

Do a mock interview.

Practice with a friend or Blue Signal recruiter to gather feedback and make adjustments. Nuances that are otherwise unnoticed can stand out during a video call. Give the friend practice questions to read, and have them evaluate body language, expression, voice, and the content of the response. Check for distracting behaviors, such as staring down at the keyboard, fidgeting, the use of filler words such as “um,” or distracting hand gestures. All of these behaviors are harder to moderate when the audience is on a screen instead of in the room.

This is also a good time to practice a confident, enthusiastic delivery of responses. Record answers, if possible, and gauge whether they need revision before the interview. The interviewer only has one chance to hear the answer to a question!

Create a desktop folder of reference documents.

Some reference documents and notes can help to move the conversation forward. For instance, supporting documents such as sales figures may be handy to have during the conversation. Save documents to a new, dedicated folder on your desktop. During the adrenaline-filled moments of the interview, this will avoid a frantic search to find a key piece of information.

Use notes.

Aside from a desktop folder of helpful documents, keep a separate printed set of notes. This includes a resume copy, a quick reference sheet of company research, the job description, and any other key facts. Keep notes organized and easy to read; large blocks of text are difficult to glance through quickly and may result in the candidate frantically shuffling through pages or losing focus as they look for the fact they were trying to find.

One advantage of Skype interviews is the ability to use notes. Keep them out of view of the webcam and avoid shuffling them or reading off of them during the interview. Conduct the same level of research that would be appropriate for an in-person interview.

Put the camera at eye-level or higher.

Looking down into the camera creates an illusion of a double-chin, while looking up into a camera emphasizes confidence and compliments cheekbones and jawlines. If necessary, raise the level of the laptop by placing it on a box or stack of books (make sure they are sturdy, first). Before the videoconference, test out the camera and adjust it to the optimal height, angle, and distance.

Maintain eye contact with the camera, not the face on the screen. Be certain that the camera is at the top of the laptop to make this more natural. Looking directly at the camera gives the illusion of making eye contact with the interviewer while looking at the screen gives the impression of looking away from the interviewer’s eyes.

Choose an appropriate background.

A bare, solid-colored wall makes the best background. No controversial or confidential material should be in view of the camera. The interviewer will want a clear, unobstructed view of the candidate’s face and shoulders. When in doubt, sit farther back.

During the interview, the goal is for the interviewer to focus on the conversation, not the surroundings. If the background is distracting, it will detract from the content of the conversation. Well-lit rooms are preferable, but avoid very bright lights and sitting close to a window. Sunlight can cause a glare that makes it difficult for the camera to adjust to show the candidate’s face.

Dress for success.

Candidates should prepare their appearance as they would for a face-to-face interview. Keep body language neutral and positive, and avoid fidgeting. Body language is more difficult to read over a video call, so smile and engage the interviewer clearly.

Smile, smile, smile.

Smiling has countless positive benefits. It is scientifically proven to calm nerves and lower stress hormones in the bloodstream. Smiling conveys openness, attentiveness, and interest. Enthusiasm is contagious, and it will encourage the interviewer to engage and show interest in the conversation.

This market adoption of work-from-home alternatives may signify a shift in the way the world goes to work, and is especially beneficial during the trying times of a health crisis like the Coronavirus. Whether temporarily operating from your home desk - like for an interview - or making your home office your own personal HQ long-term, the above tips are applicable for all WFH situations. Stay healthy out there! And for further professional hygiene checkups, reach out to one of our qualified Blue Signal recruiters.

To download further interview tips and information, follow this link to our comprehensive interview guide.

The Importance of Candidate Experience

August 14, 2019 by Lacey Walters

With the job market being at an all-time high, and unemployment at record lows, companies are in dire need for top talent. This is creating more competition among employers and as a result it is fostering a more particular candidate pool. Candidate experience plays a huge factor for a company’s hiring processes with more than 82% of job seekers saying that it is an important factor in their decision.

So, why is candidate experience so important to job seekers? Well, not only is it a reflection of employers, it also affects their brand and the culture that they have built. Recently, CareerBuilder conducted research on candidate experience and it revealed that “68% of candidates think the way they are treated in the hiring process reflects how the company treats its employees.”

There are many ways that employers can improve candidate experience, but the most important way is by setting clear expectations, having a clear and responsive process, maintaining a good impression, and simplifying the hiring process.

1. Set Clear Expectations

Candidates need to be intrigued by a job description and the company in order to apply. It sounds simple, but it comes down to how you market the job. It’s important for employers to set clear guidelines on what type of candidate they’re looking for, and what background they need to have. The Namely Blog stated that “an HRDive report found that 73% of hiring managers say they provide clear job descriptions, while only 36% of candidates agree.” Having a clear and accurate explanation of the overall job responsibilities, requirements, benefits, perks or incentives, and even compensation details are important. Although some employers may not disclose compensation during the hiring process, be sure to discuss that at some point - particularly early on.

2. Have a Clear and Responsive Process

Throughout the hiring process it is important to keep candidates in the loop on what is going on. Interested in taking next steps? Let them know! Not interested in speaking further with them? Let them know! According to Workable, “75% of candidates never hear back from a company after sending in an application and 60% of candidates say they’ve gone for interviews and never heard back from the company.” This eventually leads to a bad reputation considering that “22% of candidates will tell others not to apply to the company.” So, it’s crucial to be transparent and responsive to not only maintain a good reputation, but to improve the overall candidate experience.

3. Simplify and Speed Up the Hiring Process

Some hiring processes can be tedious and take a lot of time. Candidates are usually unsure of what to expect so a simple, fast and clear approach is the way to go. Hiring new talent can be time consuming and costly for companies. The Society for Human Resource Management states that, “companies reported spending nearly $4,500 per hire–not including the cost of lost time and productivity while the position sits open.” It’s important to be efficient and simplify the process - not only for the company, but for the candidate. The hiring process is ultimately a candidate’s first impression, so be sure to stand out.

4. Maintain a Good Reputation

We’re in a social media driven era and people can find positive or negative reviews on a company with a simple click. A candidate’s experience is especially crucial for the people companies don’t end up hiring. According to a LinkedIn survey, “83% of candidates said a negative interview experience can change their mind about a role or company they once liked.” Providing a good experience can maintain a good impression and it is important for organizations to consistently build a positive reputation as a great place to work. Candidate experience goes hand in hand with company culture, and research states that 95% of recruiters say that it has an impact on employer branding. Recruiters connect with candidates daily, so they have a full understanding of companies hiring processes and have dealt with both good and bad experiences. It is crucial to listen to what people are saying, and most importantly take their feedback into consideration in order to maintain a good reputation.

There are many ways employers can enhance candidate experience and improve the current processes in place. Learn what needs to be improved on and listen to what candidates have to say - whether it’s positive or negative. Feedback is important and can be a great resource. Even doing a simple Google search or browsing Glassdoor can give employers clarity on what people really think about them. Remember that setting clear expectations, having a clear and responsive process, maintaining a good impression, and simplifying the hiring process is a great way to improve a candidate’s experience.

We Are Here to Help

Are you a hiring manager or talent acquisition professional looking to expand your team? Ask us how we can help coach your hiring process as needed! Blue Signal’s search process continues to impress our clients and our recruiters are dedicated to finding top talent within any industry. Contact us today on ways we can help your organization. (480) 939-3200

Believe it or Not: Recruiting Edition

November 15, 2018 by Lacey Walters

People can be full of surprises. And there is nothing quite like the stress and excitement of a new job. With a combined 99 years in recruiting – here are some of the worst (possibly best?) recruiting stories Blue Signal has seen.

(Disclaimer: Names and details have been altered to protect privacy.)

A Retention Tactic

My candidate went for an in-person interview – and it went really well. Got up, shook hands with the interviewers. They left ahead of him so he could gather his things, and unwittingly locked him in the conference room.

Embarrassed, the candidate had to call me on his cell from inside the room so that I could contact the hiring manager, the receptionist, or literally anyone to let him out.

He got the job. I guess they liked him so much they didn’t want him to leave!

A Classic Case of Telephone

I had just received news from a hiring manager that they wanted to meet with my candidate, Bob. I called him up immediately to congratulate him and caught his voicemail instead.

An hour later, my other candidate Robert gave me a call. I thought it was Bob, as they both have the same area code.

I proceeded to tell “Bob” that he had an interview. Robert was very excited for the opportunity – one he hadn’t even applied for.

The whole thing was a little embarrassing, but after calling then to clarify, they understood and we all had a good laugh.

Celebrated Too Soon

When I first started, I had one candidate who seemed like a Rockstar – good phone presence, good technology sales experience, etc. The client skipped the phone screening based on their resume and our glowing feedback and got an immediate in-person interview.

Shortly after the interview, the hiring manager called to let us know that the candidate seemed to be on drugs/alcohol for the interview. He explained they were completely out of it. Obviously, the candidate was cut and both me and the PM on the role were stunned based on how well they were on the phone during our initial screenings.

Guess we should start booking interviews before happy hours.

You Again

I once set up a candidate for an interview in Chicago. To get there on time, he was making some super risky moves – “Chicago” moves – to get in and out of traffic.

After one particularly close lane change, he cut off some guy and really ticked him off. The guy started to follow him, roaring up behind him red-faced and yelling. The guy passed him pulling into the parking lot, and the candidate gave him the bird.

There was one parking spot left, so the candidate’s final move was to cut the guy off once more and steal the spot. It paid off though, because he walked in to the building on time.

He thought he was in the clear and waited in the office for the hiring manager. Turns out the hiring manager was the same guy he had cut off in traffic. He did not get the job.

The Perfect Fit

Back at my old firm, I once received a call from a candidate about a job inquiry. He had all the relevant experience and perfect qualifications, but after talking to him for a while I slowly realized the situation. He applied for a job we posted – without knowing the job he applied for was the job he currently had.

The hiring managers were doing a highly confidential replacement to line up a candidate before letting the guy go.

A Request for an Advance

During my previous recruiter job, I once had a candidate as average as ever go in for one interview with a hiring manager that went as normal as expected. This was the first time they had met. As is standard, the client and candidate exchanged contact information in case there would be next steps, however I was contacted by the client and informed they would take a pass. No real reason other than he wasn’t qualified to the level they were looking for.

Before I got the chance to contact the candidate and tell him the news, I got another call from the client.

The candidate, after the interview, was involved in a car chase with police. He had called the hiring manager asking for help – during the pursuit. Needless to say, his request for bail was swiftly denied. Yikes!

An Important Detail

My first solo Wall Street run was the worst day of my recruiting career. Back in my financial recruiting days, I was sent to visit a notoriously difficult hiring manager at a banking client who had shot down my managing partner and my recruiting manager. Now I, the little junior recruiter, was ordered to see if I could show up uninvited and convince her to have a meeting. Because I was so junior, my recruiting manager told me to name-drop another managing partner in a different office, “Vicky.” I’d never met Vicky, but they filled me in on some details and sent me on my way.

I took the train into Manhattan, I was wearing my very best suit and was frightened out of my mind. I didn’t feel prepared to do this alone, and I didn’t want to name-drop someone I didn’t know well. I arrived on Wall Street, got upstairs, and sat outside the client’s office. She sent out her assistant to tell me she was busy and didn’t want to see me. It already wasn’t going well.

I did what I had been instructed to do: mentioned that I worked with Vicky and went into some detail about how she and I worked together and how great she was.

The assistant stared very hard at me. “Vicky is a man,” she said.

I sat frozen for a moment, as the realization washed over me. Then I stood, quietly gathered my things, and left.

The Blushing Bride

One of our contractors had recently started a very lucrative software engineering contract and was performing well on the job. He was thrilled and so were we.

Suddenly, he missed two days of work in a row. No call, no show. The client called us, furious. We scrambled to try to track him down. Another day went by, and we still couldn’t reach him.

Turns out, he had flown to the Philippines to pick up a mail-order bride without telling anyone. No one would have known, except they had both been detained at the border with visa issues. He and his bride were stuck in Manila until their visa paperwork cleared.

He did eventually make it home and finished the contract with no further issues, but he never would tell us if he was able to bring his wife with him.

The Candidate Experience is Everything

Communication is Key

Be Responsive, Transparent, and Honest

The Power of Word-of-Mouth Referrals

Making Your Executive Hiring Process More Efficient

Improving Your Employer Branding

Types of Engineering Interview Questions

Situational Interview Questions

Competency-Based Interview Questions

Behavioral Interview Questions

Top 20 Engineering Interview Questions

Tips and Best Practices for Answering Engineering Interview Questions

LinkedIn Messages Have Low Risk, High Reward Potential

Recruiter LinkedIn Messages are a Networking Opportunity

Recruiters are Your Personal Career Advocate

How to Respond to Recruiter LinkedIn Messages

Personality & Relationship Skills:

1. What’s your favorite part of a sales job/process? Least favorite?

2. If you asked your manager what your biggest strength and weakness is, what would they say?

3. Given these three terms: promotion, money, and recognition; put them in their order of importance.

4. If you had no obstacles and could start your dream job tomorrow, what would that role look like?

5. Tell me about a time when you collaborated with other sales team members and those outside of the sales team.

Ideal Work Environment Insights:

6. What type of work environment do you thrive in?

7. Have you ever had a manager you didn’t like? Why?

8. Which sales metrics do you pay attention to and why?

Ability to Remain Resilient:

9. What do you do to regroup and recover when you have a bad day? Bad week? Bad month?

10. How do you motivate yourself?

11. Describe a time when you had a difficult prospect but were able to persevere and win the sale.

Sales Executive Expertise & Other Skills:

12. Explain the steps you take from the beginning of the sales process to the end.

13. Pitch me our company’s product/service.

14. What’s your proudest sales accomplishment?

15. Have you used CRM software before? If so, which one and how advanced are your skills?

16. How do you stay knowledgeable about your target audience?

Company Culture Fit:

17. Why did you apply for this position?

18. Are you ready to jump on a sales call right now?

19. Why do you want to work here/sell our product/service?

20. How do you think our company can improve?

Conclusion:

The Generational Divide: Recruiting Employees Across Different Generations

What Differentiates the Four Generations Found in the Workforce Today?

Recruiting Boomer, Gen X, Millennial, and Gen Z Talent

Best Practices for Advertising Jobs & Benefits to Multigenerational Candidates

Baby Boomers

Generation X

Millennials

Generation Z (Zoomers)

Hiring the Right Candidate

Preparation

Zeal

Suitability

Initiative

Best Practices to Support a Diverse Team

Varied Communication Channels

Reverse Mentoring

Respect

Avoid Assumptions

Mix Things Up

Beyond the Generation Gap: Life & Career Stages

Resources for Recruiting Generations Across the Spectrum

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CONCLUSION:

Ask the Right Questions

Read the Signs

Utilize References

Test their Skills

Collaborate on Compatibility