Digital Recruitment: The New Normal of the Staffing Industry

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The Coronavirus outbreak caught many of us off guard. Social distancing, fear of an unknown disease, and, most of all, closure of many businesses around the world has left a huge impact on people's psyche and financial wellbeing. As what we knew of the structure of a business changed to meet the “new normal,” hunting for employment online has significantly increased since last year.

As we have seen, many companies took their business online. Following suit, the recruiting process also needed to be updated to ensure safety and minimize physical exposure by using digital recruitments strategies. For both employers and job seekers, being online is a must! In order to properly leverage this advantage the online job marketplace holds during these otherwise uncertain times, read on for some best practices regarding digital recruitment and its changing landscape.

 

As a Job Seeker, Identify Businesses Thriving in 2020

Events of this year have had a huge impact on everyone’s lives. Even with the tragedies and trials 2020 has instilled, there is always a silver lining. Since March of 2020, social gatherings and travelling seem to be a thing of the past. The economy has taken a dive, particularly in the areas of business that thrive on these social norms including tourism, entertainment, F&B, and retail.

On the other hand, online purchases, virtual education, and digital content creation are in high demand in 2020. When thinking about applying for a job, keep in mind those verticals that have best adapted to the times, and are more likely to be hiring. People with skills in digital media will probably have better luck than those in in-person fields. If possible, try and build out skills in these remote-work areas of operation.

 

As a Business, Build Out your Online Presence to Attract Quality Candidates

With people online more than ever, virtual marketing strategies are crucial in keeping audiences engaged with a brand. In several cases, online touch points such as social media pages, websites, and digital advertisements may be the only way people interact with a business. In order to attract candidates to a business, a company needs to have a strong online presence. Whether that’s through third-party recruiting firms or posting on job sites, potential employees need to see a brand that’s thriving in order to want to jump on board.

The power of Google search is essential for those seeking employment. To tap into that market, the perfect candidate needs to be able to find opportunities easily. To get to the top of the organic search results, companies must have an organized and SEO optimized website. Additionally, having a site containing quality content related to the business can offer a potential glance into its strategies and aims as a company. If the candidate shares the same beliefs and visions, they are much more likely to want to work there. But first, they need to be able to find what exactly those beliefs and visions are.

Let's not forget about social media! There are almost 3 billion users on Facebook, and nearly 27 million users on Instagram in 2020 - making both perfect platforms to market and promote a business. Linking websites to socials, and socials to sites, ensures that candidates can easily track and learn more about a potential employer, gaining invaluable insight into company culture and other key factors.

 

2020’s Best Digital Recruiting Strategies for Candidates and Hiring Authorities

1. Hire a Recruiting Firm

The US staffing industry consists of numerous agencies that can make a search a whole lot easier. The majority of them have digitized their recruiting strategy long before the pandemic struck and are using softwares and other tools to uncover perfect matches. In times of crisis, company leaders don’t have time to scroll through numerous application letters to select the ideal hire. Recruiting companies can help cut down the time a role is left open, and actually save businesses money.

 

2. Create and Maintain a LinkedIn Page

The staffing process is made easier through the use of networking platforms such as LinkedIn. This growing community of job seekers use this online platform to discuss job opportunities, best practices, industry insights, and so much more. Participating in a space like this helps keep businesses at the forefront of innovation, and at the top of mind for applicants. And, once they have a job opening, companies can post on LinkedIn to find easily accessible, qualified candidates in the peripheral network of the industry.

 

3. Streamline your Video Interviewing Process

While online presence and using the right digital recruiting strategies are essential in gathering potential hires, video interviewing is a decisive factor that allows insight into each of the candidates personally. The video interview also allows employers to build a relationship as a steppingstone in a successful collaboration. To get the most out of this process, employers and hiring authorities should really nail down what it is they want to see from the interviewing process. Before stepping in front of a camera, they should understand what the end goal is, and create a pathway to achieve it.

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Coronavirus and its unprecedented impact on the economy has left a global wreckage in its wake. Luckily, digital recruitment can help to keep businesses going and people employed when used correctly. With safety as the number one priority today, new strategies in the staffing industry can ensure growth without risk. Being online has proven beneficial for job seekers and employers to stay in the game. As the staffing industry continues to change to meet the needs of employers and employees alike, digital recruitment will continue to play a larger part in the success of many industry verticals. Do you feel prepared? Contact one of our expert recruiters today to discuss your digital strategy and strengthen your position within the new normal.

Coffee with a Recruiter, feat. Wyatt Humrichous

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This Halloween season, perhaps one of the spookiest things the workforce has had to face is the shift to working remote. For our second Coffee with a Recruiter segment, we were joined by Blue Signal’s Human Resources Project Manager, Wyatt Humrichous, to discuss best practices when it comes to promoting a cohesive and engaging company culture within a remote workforce. Wyatt discussed some key points, including: 

  • Being present and consistent with remote teams can help ensure those satellite workers are staying engaged with the company culture. 
  • By fine-tuning the onboarding process, you are putting your best foot forward when it comes to including a new hire into the culture - right at the start. 
  • Simple voice-to-voice, and better yet, face to (virtual) face, communication can go a long way. Don’t underestimate the power of some traditional communication in forming bonds. 

 

Watch the video or read on to get the full scoop on combating these culture shifts! 

Question: What is one common misconception about company culture when working remotely?

Answer: “I believe a lot of people approach working remotely with this, “I could never do that, how could anyone stay motivated, working remotely just isn’t for me,” type of attitude and usually kill their fire before even considering a remote position or offering themselves the opportunity to really excel at one. I’ve found in my experience working remotely, as well as working to excite remote teams as we build out our remote model, that really the pros and cons of working in a traditional office and working in a remote office almost outweigh themselves. With the global pandemic, so many people have fathomed working from home now and have really put some thought into the possibility and reality of what that would look like. Through this experience I hope that many people will approach the idea from a different angle. 

At Blue Signal we have still been able to nurture a strong sense of community and team camaraderie by ensuring our teams are meeting weekly, if not daily. Being as present as possible and as consistent as possible are two ways to really ensure teams maintain their strength. Additionally, by doing the work of reaching out and understanding what support employees need as we all swim these new waters together allows us to create communication bonds and reassure our employees that our primary objective is to support them and see them through to their inevitable success. Finally, this may seem like a no-brainer, but by having the proper values and foundational structure in place to build your culture and policy around, you do yourself the favor of getting off on the right foot and avoid any cracks that may lead to troubles with culture down the road. At Blue Signal we adhere to a standard of excellence that is second to none, and this standard fuels our ability to provide a top notch service to our clients and be an invaluable resource to our candidates.”

 

Q: What has been one major challenge you have had to overcome in supporting a remote workforce?

A: “When it comes to supporting a remote workforce so many hiccups come with onboarding. Screening, interviewing, sending offers, negotiating, equipping, training - all of these core components of onboarding adjust greatly based on your business model and a prospective or new employee’s life-cycle experience right from the jump. By diving in and fine tuning so many of our onboarding details, we have taken what can seem like a daunting task with never ending steps and made it concise, friendly, and engaging for everyone involved.”

 

Q: What are some tricks and tips you have for keeping employees engaged with their teams in a remote workforce?

A: “With so many of us working in our siloed home offices and lacking good old-fashioned communication that we so often thrive on, I’ve found that calling employees instead of emailing sometimes is a great way to engage folks and remind them that they aren’t alone. I hear stories of employees that work elsewhere going a day - or even days sometimes - without real voice-to-voice contact with a fellow colleague. That sounds like a nightmare to me! Anytime you’re able to connect with someone via video conference or phone call, take that opportunity, as they are few and far between and mean so much more now that we don’t get caught in elevators with co-workers, or have lunch in the break room together anymore. While we are all looking forward to that again, for now it’s important to reach out in those traditional fashions. 

Also, we’ve found that by providing fun opportunities for employees to get to know each other and cut loose aside from work hours, it really can boost morale. We’ve hosted Happy Hours on video conferences, put together health initiatives to try and promote some healthy competition from our own homes and neighborhoods, we have implemented small video segments, sharing photographs and personal statements about each other, airing them company-wide for all employees to gather a glimpse of what we are all like. We have found each of these items, as well as a combination of them, to really promote the interconnectivity that we like to foster here within our Blue Signal culture.”

Wyatt Humrichous

Wyatt Humrichous, HR Department

“Wyatt Humrichous supports the entire Blue Signal team through a variety of projects including operational management and human resources support. As a subject matter expert on company culture and employee retention strategy, he is the ultimate resource when it comes to ensuring employee buy-in and overall morale.”

With over 120 years of combined experience in the industry, we have seen and heard it all when it comes to the good and the bad of company culture. More often than not, bad culture is what drives employees to want to make a move. Leverage our insight and follow us on LinkedIn, Facebook, Twitter, and Instagram to hear more about our tried and true best practices when it comes to employee retention and successful company culture. 

Coffee with a Recruiter, feat. Melissa Coleman

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As part of Blue Signal’s Coffee with a Recruiter series, our own Senior Executive Recruiter, Melissa Coleman kicked us off with a discussion on some misconceptions about recruiting and the industry overall. Some key takeaways: 

  • Networking is about being helpful and becoming a knowledgeable resource within our industries - not about “stealing” LinkedIn connections. 
  • Recruiters have to be of service to both clients and candidates in order to reach their end goal. 
  • Recruiters are matchmakers, working to source and network to find candidates rather than dive into a magic drawer for resumes. 

 

Watch and read below for the full discussion! 

Question: What does networking look like for you as a recruiter? 

Answer: “As recruiters, our goal is to be a valuable resource within our industry and focus.

A lot of people, when we send a LinkedIn invite, they are worried about us stealing their connections. Let’s be real here - most recruiters have all the tools we need that we can find anyone on LinkedIn and beyond - that’s not the goal. The goal is to be helpful. We want to be helpful to people within our industry. We want to be able to network with them and help them. Whether it is directly finding a job, or sharing industry information in terms of more depth, understanding, and knowledge.

We work really hard to understand and be well-networked within our industries.” 

 

Q: As a recruiter, who do you “work” for? 

A: “Technically, from a legal perspective, we’re working for the company. The company is the client because they are always paying us. But from a realistic perspective, we work for both sides. You need the candidates. And some companies actually refer to candidates as clients as well. We need both in order, quite honestly, for us to get to the end goal. 

At the end of the day, we have to be of service to both sides. We want companies that think of us when they have a need - we want to do a good job and we want them to call us. And then we want the candidates, if they need a recruiter or if they have a friend that’s looking for a recruiter, to refer us. We’re not trying to shove a square peg into a round hole, or at least those of us that have been in the industry for any period of time. Our goal is to be of service to both sides.” 

 

Q: What is a common misconception about recruiting? 

A: “A very common misconception is that we have a magic drawer. It’s a little bit of a dated analogy, but that we simply pull out a drawer and pull out a resume. In truth, we put in a lot of effort and we have a process in order to find the right candidate for a role. 

We work with the company to understand their needs. Going back to networks, we have a good network that’s a starting point for us. But we also actively source and recruit for roles to make sure we get the right fit on both sides. We’re matchmakers. We’re looking to make sure it’s a match on both sides.” 

Melissa Coleman

“Melissa Coleman’s 15 years of recruiting experience gives her a second-nature understanding of clients’ hiring needs. When it comes to manufacturing, engineering, supply chain, and sales in IoT and AI; she has a unique capacity to review chemistry and motivation from both parties and make lasting placements.”

Curious to learn more about recruiting? Be sure to follow us on LinkedIn, Facebook, Twitter, and Instagram to stay up to date on the latest news in recruiting, telecom, wireless, healthcare, manufacturing, and other exciting industries. To learn more about what Blue Signal can do for you, contact us for a free consultation. 

Key Tips to Landing Top Respiratory Therapists in a Competitive Market

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The Coronavirus pandemic has expanded the demand for Respiratory Therapists and other qualified medical professionals in the United States and globally. The number of Respiratory Therapists is disproportionately low compared to the 18 million healthcare professionals nationwide. According to projections by The Bureau of Labor Statistics, there will be an annual average of less than 140,000 Respiratory Therapists between 2018 – 2028. This only represents .78% of total employees in the healthcare field. With the incidences of respiratory conditions rising worldwide, the demand for skilled RTs has become more challenging than ever.

Respiratory Therapist Stat
Respiratory Therapists represent just .78% of total employees in the healthcare field. *The Bureau of Labor Statistics

Despite the talent shortage in this market, Blue Signal has maintained a strong track record of delivering quality clinical and non-clinical healthcare staffing in a short timeframe. We have placed many Certified and Registered Respiratory Therapists nationwide and specialize in meeting the demand of clients quickly and effectively.

Through trial and error, our Blue Signal Healthcare Recruiters have come up with these 4 simple tips to land your next qualified respiratory therapist during the pandemic.

 

1. Understand Your Respiratory Therapist Hiring Needs

Respiratory Therapists (RT) are trained in cardio-pulmonary medicine to help those with asthma, emphysema, bronchitis, cystic fibrosis, and most recently, COVID-19. With the rapid spread of COVID cases throughout the US, finding qualified medical professionals is more important than ever.

Types of RTs include Registered Respiratory Therapists (RRTs) and Certified Respiratory Therapists (CRTs). While an RRT demands a higher level of qualification and education, both kinds of Respiratory Therapists are qualified to perform medical services to help those with acute and chronic dysfunction of the cardiopulmonary system. Before starting your search, make sure you know which type of RT your open job requires, and remember the RT talent shortage to consider if offering additional flexibility on your job description requirements is a possibility.

 

2. Provide Environmental Transparency Upfront

Respiratory Therapists are playing a critical role in keeping the COVID outbreak under control. Travel and contract work amidst the high demand for Respiratory Therapists has resulted in many RTs risking their own health for job security.  When bringing on new therapists to your facility, candidates should be made aware right away of your organization’s PPE policies and if they will be exposed to confirmed COVID cases involving risky treatments and procedures.  This can help assure the potential RT that you have their best interests in mind and are dedicated to their wellness and safety.

 

3. Offer Continued Training & Education

As Respiratory Therapists do their best to keep COVID-19 patients alive, the public’s attention has shifted toward healthcare. Many RTs are being recognized as the unsung heroes of the pandemic and are inspiring more students to enter the field. RTs can specialize in several types of therapy including emergency, geriatric, adult, pediatric, and sleep care - so there are many academic roads students can pursue. Offering specialized training and continued educational opportunities to advance the skillsets of your CRTs and RRTs will appeal to potential recruits and set you apart in this extremely competitive marketplace. The increased public attention around RTs has helped educate patients that their knowledge goes beyond ventilators, and we have already seen an increase in awareness to the profession. As the search continues for the next generation of Respiratory Therapists, this increased awareness of the field has already supported our candidate pipeline growth.

 

4. Utilize A Recruiter

If you are a hospital or healthcare facility struggling to find qualified Respiratory Therapists, you are not alone. With COVID cases on the rise, it may be difficult to set aside time to comb through hundreds of applicants to find the right fit; this is where a recruiter can help! Let us recruiters do the hard work for you: reviewing applications, having initial phone screens, doing background checks, and touching base with references. Working with a recruiter can save you time, increase productivity and efficiency, provide access to passive talent, and help you get back to the work that matters most - saving lives.

Blue Signal recruiters are with you every step of the way, going the extra mile to ensure our clients can find the critical fit for their healthcare facility. Our COVID-19 Critical Infrastructure Response Team specializes in Medical Devices, Healthcare & Hospitals, Telehealth, Lab Diagnostics, Biotechnology, Business Operations, and more.

Whether your team is overworked, under-staffed, or has gotten sick – take care of the ones that need your attention most and let us handle your coverage needs.

If you are in need of hiring support or know someone else that is, please call us today at (480) 939-3200!

 

Video Interview Tips and Tricks

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With today’s shift to more remote working options and reliance on technology within the interview process, new skills need to be developed by candidates that are seeking to stay ahead of the curve. Whether it’s safety concerns, ease of scheduling, reduced travel, or any other multitude of reasons - video interviews are one of the first steps in the process for roles across all industries. But there is more to it than you think! 

Consider the goals of your typical interview: you want to make a good impression, you want to seem prepared and knowledgeable, and you want to stand out among the other candidates in the pipeline. With video interviews, all these goals remain the same, but the strategy for accomplishing them has shifted. Blue Signal has expertly gathered some tips and tricks on the subject to help you navigate these nuances within the web conferencing world. Here are some ways that despite the change of setting, you can stand above the rest in your next video interview. 

 

1. Plan Ahead

Download the application you are using for the conference call as soon as you get the invite. Make sure to set up your username, account information, and settings to professional standards - such as using both first and last name in your username so when you appear on the screen, they don’t have to wonder who soccerlover32 is. 

Test out the technology immediately to make sure your camera, microphone, and connection are working properly. Set up a practice interview with a friend, colleague, or your recruiter to see what using the system will be like. Record this first practice run to reference later - and see how your posture, background, eye contact, and other aspects could be improved. Just as professional athletes review old game footage, it would be useful for you to see your areas of improvement beforehand. 

Review the “Resources” section below for insightful links on best practices as well as tips and tricks for some of the most popular web conferencing software and sites. 

 

2. Do Your Homework

Review the job description as well as the company’s website. Familiarize yourself with their products, services, culture, and some of their employee structure. Looking at their LinkedIn page can be a great indicator of who you might be speaking with, who may be on your future team, and what your career progression might look like once you land the job. And, if you do happen to know the names of each of your interviewers, look them up and review their profiles to get a sense of their qualifications, leadership style, and what they might be looking for. If you notice other people on their page with titles similar to the role you are interviewing for, review their profiles to get a sense of what works for the role as far as background, experience, and culture fit. You’ll gain a better sense of what they are looking for by seeing what’s working for them today. 

 

3. Be Prepared to Share

Interviewers may ask to see your portfolio, examples of your work, or other relevant documents you will want to have on hand. Create an updated folder of supporting documents and make sure it is easily accessible. Closeout all other applications, windows, and files, and make sure your background is appropriate. While a picture of you drinking beer with your friends may be a conversation starter, that’s not the conversation you want to start with. 

The advantage? They will be able to see your shared screen but not your actual desk. Utilize notes in order to keep track of what you would like to highlight. Be careful not to appear distracted, and maintain eye contact to the best of your ability - but use your home-court advantage to the best of your ability. 

 

4. Be Present

Just as candidates are seeking to adjust to new practices with video interviews, so are the interviewers. Without being able to really meet you in person, they will have to rely heavily on your body language and professional presence, but now through a limited view. Continue to dress as you would for an interview. Keep in mind what is behind you - and make sure your background is either a plain wall or something non-distracting. Sit up straight and maintain good posture, just as you would if you were across the desk from them. Make sure to stay engaged with the conversation by nodding, smiling, and maintaining eye contact. Try not to use your hands to speak, don’t fidget with your desk/computer, and never check your phone. Even though they aren’t physically in the room - they can still see you and sense when you are tuning out! 

 

Resources

Below are several links to tips and tricks for some of the most popular web conferencing and video chat sites, listed by site name. Happy interviewing! 

From a TrustRadius study.

With this shift in practice from in-person to virtual interviews, we will certainly have to learn as we adapt. However, if you want to stand out among other contenders, these steps are a good start. Limiting technical difficulties by being prepared, knowing your stuff, and staying engaged will help you accomplish just that! Even if you’ve had hundreds of interviews during the course of your career, there are always ways to improve, especially as the game keeps changing! Contact one of our recruiting professionals today to start working with a career coach that knows how to navigate these changes, and can help you land your dream role! 

HOW TO SCORE YOUR NEXT GIG WITH A THANK YOU NOTE

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The interview process can be extensive, with multiple interview sessions, required personality and skill assessments, and delayed response times. Several candidates never hear back from interviewers, leaving many to wonder what they could have done differently to set them apart. While not required, thank you notes are a guaranteed way to leave a lasting impression on your interviewer and put you ahead of the rest. 

According to CareerBuilder, 57% of job seekers don’t send a thank you message after an interview. A thank you email is one of the biggest closers in the interview process, allowing you to review discussed items and show your excitement. This is also another opportunity to emphasize your qualifications, mention anything you forgot, and keep your name at the top of the list throughout the decision process. 

 

Be Prepared

Sending a thank you note should be your first step after any interview. A quick email is a great way to show appreciation for the interviewer's time and consideration, plus it’s just polite. Just as you would prepare for an interview, you should be ready to send a follow up memo as soon as you’re able. In order to make your message relevant, it’s helpful to take notes during your interview so that you don’t have to worry about forgetting something. Make sure to mention that you are taking notes, as that shows you are focused and genuinely interested in retaining the information they are providing. Make your notes quick and short so that you are still engaged in the conversation and not falling behind. If you feel that they are supplying a lot of important information or you’re confused, ask them to reiterate in your thank you email or find your own answers by doing some research on their website. The more engaged you appear in the interview, the more prepared you can be in your follow up. 

 

Timing Matters

Hiring managers come across hundreds of resumes in the interview process, making it difficult to remember every single person they speak to. This means that timing is everything. Thank you messages should be sent within 24 hours of the initial conversation, keeping your name higher up in their inbox and at top of mind. Ask interviewers for a business card or way to connect with them at the end of the meeting, and ensure you have the correct spelling and contact information. If you forget to do this, don’t stress! Reach out to your recruiter or do some digging online.

 

Customize it

Just as they receive hundreds of resumes, interviewers and hiring managers see their fair share of thank you emails. Customize your message to help set yourself apart, expressing your authentic interest over the role by citing specific examples from your notes that were discussed during the interview. This is also a great time to introduce new material that further validates your qualifications and experience. Use small details you have in common with the interviewer, such as a shared hobby or schooling, to personalize the note to each interviewer and demonstrate your attention to detail. Consider including a link to an online portfolio or shared folder for more work examples.

Source: CareerBuilder
Source: CareerBuilder

Keep It Professional

Some interviewers are more casual than others, but it’s important to maintain a professional demeanor throughout the process. Always, always, always follow up. Though rare in today’s digital age, some hiring managers may be more old-fashioned and would prefer a mailed thank you letter. If you feel this is the case, still send a thank you message and make it clear that their personalized letter is en route. If you’ve met multiple people during the interview stage, be sure to send thank you notes to all parties involved. This way, you are able to gain more connections in the company you’re applying for, and possibly discover more opportunities in the future. This is a great opportunity to show that you will be able to represent them professionally. Before sending, read over your note several times to eliminate any chances for grammatical issues and spelling errors. 

Thank you notes should be thought of as a required step in the interview process. There is really no downside to sending a follow-up email. At worst, you’ve wasted 5-10 minutes on advocating for yourself and being polite; at best, it could be the factor that pushes you to the top of the list. Even if you’re not a good fit for the role you are applying for, hiring managers and interviewers may remember you for your professionalism and respect when another opportunity opens up. In order to set yourself apart, you must be prepared, respond in a timely manner, customize your message, and stay professional.

How to Stand Out in your Next Zoom Interview

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Consider the goals of your typical interview: you want to make a good impression, you want to seem prepared and knowledgeable, and you want to stand out among the other candidates in the pipeline. With video interviews, all these goals remain the same, but the strategy for accomplishing them has shifted. Here are some ways that despite the change of setting, you can stand above the rest in your next Zoom interview. 

1. Plan Ahead

Download the application you are using for the conference call as soon as you get the invite. Make sure to set up your username, account information, and settings to professional standards - such as using both first and last name in your username so when you appear on the screen, they don’t have to wonder who soccerlover32 is.

Test out the technology immediately to make sure your camera, microphone, and connection are working properly. Set up a practice interview with a friend, colleague, or your recruiter to see what using the system will be like. Record this first practice run to reference later - and see how your posture, background, eye contact, and other aspects could be improved. Just as professional athletes review old game footage, it would be useful for you to see your areas of improvement beforehand. 

2. Do your Homework

Review the job description as well as the company’s website. Familiarize yourself with their products, services, culture, and some of their employee structure. Looking at their LinkedIn page can be a great indicator of who you might be speaking with, who may be on your future team, and what your career progression might look like once you land the job. And, if you do happen to know the names of each of your interviewers, look them up and review their profiles to get a sense of their qualifications, leadership style, and what they might be looking for. If you notice other people on their page with titles similar to the role you are interviewing for, review their profiles to get a sense of what works for the role as far as background, experience, and culture fit. You’ll gain a better sense of what they are looking for by seeing what’s working for them today. 

3. Be Prepared to Share

Interviewers may ask to see your portfolio, examples of your work, or other relevant documents you will want to have on hand. Create an updated folder of supporting documents and make sure it is easily accessible. Closeout all other applications, windows, and files, and make sure your background is appropriate. While a picture of you drinking beer with your friends may be a conversation starter, that’s not the conversation you want to start with. 

The advantage? They will be able to see your shared screen but not your actual desk. Utilize notes in order to keep track of what you would like to highlight. Be careful not to appear distracted, and maintain eye contact to the best of your ability - but use your home-court advantage to the best of your ability. 

4. Be Present

Just as candidates are seeking to adjust to new practices with video interviews, so are the interviewers. Without being able to really meet you in person, they will have to rely heavily on your body language and professional presence, but now through a limited view. Continue to dress as you would for an interview. Keep in mind what is behind you - and make sure your background is either a plain wall or something non-distracting. Sit up straight and maintain good posture, just as you would if you were across the desk from them. Make sure to stay engaged with the conversation by nodding, smiling, and maintaining eye contact. Try not to use your hands to speak, don’t fidget with your desk/computer, and never check your phone. Even though they aren’t physically in the room - they can still see you and sense when you are tuning out! 

With this shift in practice from in-person to virtual interviews, we will certainly have to learn as we adapt. However, if you want to stand out among other contenders, these steps are a good start. Limiting technical difficulties by being prepared, knowing your stuff, and staying engaged will help you accomplish just that! Even if you’ve had hundreds of interviews during the course of your career, there are always ways to improve, especially as the game keeps changing!

Contact one of our recruiting professionals today at (480) 939-3200 to start working with a career coach that knows how to navigate these changes, and can help you land your dream role! 

Best Practices for Video Interviews in the Midst of COVID-19

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Amid the recent outbreak of the Coronavirus - also referred to as COVID-19 - many organizations are opting to go remote in order to slow the spread among their employees, students, and travelers. Companies like Twitter, Microsoft, and Apple are heading up the shift. So far, school districts, professional sports leagues, food service companies, and nearly every other industry has been affected. 

The good news? With today’s technology, this doesn’t necessarily have to halt business operations like interviewing and hiring. In order to prepare yourself for the change in scenery, we have compiled some key strategies for video conference interviews. 

Use a reliable computer, not a mobile device.

Use a laptop or desktop computer; avoid using phones or tablets for a video conferencing call. Test the internet connection, speakers, microphone, and software. Use a high-quality webcam and a headset, if possible; headsets reduce background noise and improve audibility for both interviewer and candidate.

Use a Computer, Not a Mobile Device

Test out the technology.

Become familiar with the video call software in advance, under the same circumstances as the interview. Companies may use Skype, Google Hangouts, Facetime, or another platform. Download the interviewer’s preferred software and allow plenty of time to practice using it. The username (e.g. jonsmith1), display name (e.g. Jonathan Smith), and profile image should all be simple and professional.

Skype interview tips

Skype Icons

Although the conversation is the most important aspect of the interview, technical issues and poor sound quality can lead interviewers to subconsciously form a negative impression. Use a fast, reliable internet connection. If a technical issue arises during the interview, address it immediately rather than risk a miscommunication.

Check for software updates and close all other programs.

Some computers automatically restart when they install updates. Do not chance the computer unexpectedly restarting in the middle of the conversation! Before the interview, install any updates and make sure that no automatic restarts are scheduled. Close every other program other than Skype during the conversation, especially ones that generate noise, pop-ups, or notifications. Candidates should send a clear signal that the interviewer has their undivided attention.

Do a mock interview.

Do a Mock Interview

Practice with a friend or Blue Signal recruiter to gather feedback and make adjustments. Nuances that are otherwise unnoticed can stand out during a video call. Give the friend practice questions to read, and have them evaluate body language, expression, voice, and the content of the response. Check for distracting behaviors, such as staring down at the keyboard, fidgeting, the use of filler words such as “um,” or distracting hand gestures. All of these behaviors are harder to moderate when the audience is on a screen instead of in the room.

This is also a good time to practice a confident, enthusiastic delivery of responses. Record answers, if possible, and gauge whether they need revision before the interview. The interviewer only has one chance to hear the answer to a question!

Create a desktop folder of reference documents.

Some reference documents and notes can help to move the conversation forward. For instance, supporting documents such as sales figures may be handy to have during the conversation. Save documents to a new, dedicated folder on your desktop. During the adrenaline-filled moments of the interview, this will avoid a frantic search to find a key piece of information.

Use notes.

Aside from a desktop folder of helpful documents, keep a separate printed set of notes. This includes a resume copy, a quick reference sheet of company research, the job description, and any other key facts. Keep notes organized and easy to read; large blocks of text are difficult to glance through quickly and may result in the candidate frantically shuffling through pages or losing focus as they look for the fact they were trying to find.

One advantage of Skype interviews is the ability to use notes. Keep them out of view of the webcam and avoid shuffling them or reading off of them during the interview. Conduct the same level of research that would be appropriate for an in-person interview.

Put the camera at eye-level or higher.

Looking down into the camera creates an illusion of a double-chin, while looking up into a camera emphasizes confidence and compliments cheekbones and jawlines. If necessary, raise the level of the laptop by placing it on a box or stack of books (make sure they are sturdy, first). Before the videoconference, test out the camera and adjust it to the optimal height, angle, and distance.

Maintain eye contact with the camera, not the face on the screen. Be certain that the camera is at the top of the laptop to make this more natural. Looking directly at the camera gives the illusion of making eye contact with the interviewer while looking at the screen gives the impression of looking away from the interviewer’s eyes.

Choose an appropriate background.

A bare, solid-colored wall makes the best background. No controversial or confidential material should be in view of the camera. The interviewer will want a clear, unobstructed view of the candidate’s face and shoulders. When in doubt, sit farther back.

During the interview, the goal is for the interviewer to focus on the conversation, not the surroundings. If the background is distracting, it will detract from the content of the conversation. Well-lit rooms are preferable, but avoid very bright lights and sitting close to a window. Sunlight can cause a glare that makes it difficult for the camera to adjust to show the candidate’s face.

Dress for success.

Candidates should prepare their appearance as they would for a face-to-face interview. Keep body language neutral and positive, and avoid fidgeting. Body language is more difficult to read over a video call, so smile and engage the interviewer clearly.

Dress for Success

Smile, smile, smile.

Smiling has countless positive benefits. It is scientifically proven to calm nerves and lower stress hormones in the bloodstream. Smiling conveys openness, attentiveness, and interest. Enthusiasm is contagious, and it will encourage the interviewer to engage and show interest in the conversation.

This market adoption of work-from-home alternatives may signify a shift in the way the world goes to work, and is especially beneficial during the trying times of a health crisis like the Coronavirus. Whether temporarily operating from your home desk - like for an interview - or making your home office your own personal HQ long-term, the above tips are applicable for all WFH situations. Stay healthy out there! And for further professional hygiene checkups, reach out to one of our qualified Blue Signal recruiters. 

To download further interview tips and information, follow this link to our comprehensive interview guide. 

Interview Tips – Downloadable Guide

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Companies often use interviews as the first step in the hiring process. An interviewer’s goal is to determine whether the candidate possesses the technical skills for the position, can speak to the desired qualifications and accomplishments, fits the company culture, and is truly interested in the opportunity. The candidate’s goal is to gather information about the role, company, and hiring manager while also trying to make it to the next step. From the first impression to the negotiation phase, it’s your job as a candidate to make sure you are properly prepared.  

The best way is to work with a recruiter - like the ones at Blue Signal - to help coach you through the process and give you even further insight into the company, the role, and what they are looking for. Even without this expertise, you can ensure a positive impression by following the interview tips outlined in the following download!

Download our 2020 Interview Guide
Interview Guide - 2020

If you are interested in learning more about what a recruiter can do for you as a candidate in the process, contact one of our experienced and discrete recruiters today to talk about the opportunities available for you. 

You’ve Lost Your Star Employee, Now What?

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Losing a star employee is one of the most challenging things employers have to face. Top performers are typically among the most engaged in a company and when they make an unforeseen departure, this makes their leaving even more difficult to swallow. While no company is immune, (particularly in today’s competitive market), there are ways to ensure you’re better equipped to handle the situation when it does. Read on for best practices on how to recover from the loss of a top employee.

Think before extending a counter-offer.

Assuming there is still time to counter, your initial thought might be to do so in hopes of retaining a top performer. However, you have to consider the long-term implications of this. It’s possible that compensation may be the main driver behind their departure, but your star employees will likely have addressed this concern prior to making a decision to leave. Whether they have or not, this leaves both parties in an awkward spot. Your employee will be left wondering why it had to come to this point for them to get a raise, and you will feel that it took a form of blackmail in order to keep them on-board. 

Make sure their departure is as positive as possible.

While emotions are still likely running high, it’s important that you treat your employee’s departure as professionally as possible. Conducting exit interviews that allow them to speak to any frustrations should be a regular practice. Even if their reasons for leaving have no bearing on their experience at your organization, they’ll appreciate the opportunity to be heard. In turn, they’re much more likely to leave with a positive view of their time spent with you and will be more likely to recommend future candidates to your organization. In fact, employees that leave with a positive experience are 2.9 x more likely to recommend their former employer to their network.

Take your time in finding a replacement.

Losing a top performer is a tough blow, so it’s important to take a step back and not act on emotion. It may be your first instinct to try and find a replacement as soon as possible, especially if you’re going to be hiring from outside of your organization. This could be an excellent opportunity to hire an executive placement firm. Let them know what your former employee did well, and possibly where they fell short. They can often be an invaluable resource in finding your next big star, and you can continue to focus on business as usual.

Show a little extra appreciation for your current employees.

When any employee leaves, it can start a chain reaction. Present employees wonder what caused the departure and may reassess their own place internally. When a top performer leaves, however, this is doubly concerning. This can cause worries around lack of stability or merely open people’s eyes to greener pastures. While the feeling will likely be fleeting, it’s important to re-address why each individual employee is valuable. 

So how do you go about that? It could be something as simple as having conversations with individuals about their career paths within your company. Another option that’s mutually beneficial is to identify opportunities for development. If employees have expressed an interest in training in a specific area or skill and you have the resources, invest time in doing just that. The bottom line is that your people want to feel that their work is valued and that there is room for growth and learning within your organization.