Remember the last time you started a new job? I do. I was immediately transported to middle school P.E. class where I had been deemed hopelessly un-athletic by a crowd of my peers. There I was at my new job, left to fend for myself. Left to figure out what the internet password was. Left to learn where the coffee grounds were stored. This is the story of many new hires.
The onboarding process at your company shouldn’t resemble any type of embarrassing preteen feelings for your new hires. So why do so many first days begin like this? Your new employees proved themselves to you during the hiring process – we can help you prove yourself to them once they get started.
First impressions are everything. BambooHR surveyed 1,000 new hires and found that nearly one-third of them had quit their job within 6 months of starting it. In plain English, that means that no one got them up to speed within their position or company culture, so they left.
The goal is to create a mutually beneficial relationship between your company and the new hires.
1. Be prepared
Have your new hires’ desk set up with their computer and phone. Have paperwork and payroll set up. This gives the new hire a great welcome and shows them how organized, professional and important they are to your organization.
2. Make sure they get to know the team
As human beings we focus on making immediate connections with our boss, direct reports, etc. But having weak relationships with the rest of the staff can breed alienation and cause conflict down the line. Encourage the whole team to get to know the new hire right away. Invite the entire staff to a game night or have a company lunch. This allows the team to connect as human beings rather than just coworkers in a more comfortable setting.
3. Create a proactive onboarding process
Throughout the entire hiring process you’re creating a company reputation. How you call, onboard, greet, and portray yourself reflects how your company does business. In this short window of time new hires decide if the position will be a good fit long term. Building a trusting relationship with your new hires and demonstrating you have good relationships with all current employees will make a new hire feel welcomed and want to stay. If there is disconnect between the way you work and how you portrayed yourself during the interview process, you’re likely to lose your new hire to a company which stands by its core values.
4. Communication is key
Make your new hires feel like there’s more communication happening than they can handle. If you’ve ever worked for a company that didn’t communicate, you know exactly what I’m talking about. Poor communication and lack of transparency in your organization creates uncertainty, rumors and poor teamwork which can ultimately lead to company morale deterioration. Make sure your new hires know that questions are welcome at all times.
5. Check in with them
Don’t make them feel isolated like an awkward last pick in middle school P.E. class. Schedule regular check-ins with appropriate staff to ensure the company and the new hires are giving and receiving valuable feedback. The more often you meet, the more you’re able to gauge their happiness and make improvements on what could be changed. Having an open dialogue is proven to improve retention rates.
6. Wanna join my team?
A great onboarding process conveys organization, pride in company culture, and accountability to new hires. The most expert, talented and innovative workers can get paid well anywhere. What’s going to distinguish your company from the competition? Hopefully not leaving them standing alone, waiting to be asked to join your team.
Want more onboarding advice? Contact us at [email protected].