Our client, a leading network of hospital providers, is looking for someone to help coordinate the ER front desk. The Medical Front Desk Specialist is a pivotal role within the Emergency Department, responsible for patient registration, admission processes, document, and insurance verification, and providing essential financial counseling. This position ensures accurate entry of patient data into the Epic EHR system, secures necessary authorizations and collaborates with clinical staff to facilitate a smooth transition for patients into the appropriate medical care.
This Role Offers:
• Fast-paced environment with like-minded self-starters.
• Working for a trusted leader in the healthcare space, taking pride in creating the best of the best when it comes to medical treatment.
• Group that emphasizes a culture of high performance and quality.
• Competitive compensation and full healthcare benefits.
• Accurately collect and enter patient demographic and insurance information into the Epic EHR system.
• Obtain necessary authorizations and verify insurance coverage to ensure timely and accurate billing.
• Facilitate the admission process for emergency room patients, ensuring completeness of all required documentation.
• Collaborate with clinical staff to ensure a smooth transition for patients from admission to the appropriate medical care.
• Verify insurance eligibility and benefits for patients presenting to the Emergency Room.
• Obtain pre-authorizations and approvals for services as required by insurance providers.
• Provide financial counseling to patients, explaining insurance coverage, co-pays, and out-of-pocket expenses.
• Assist patients in understanding their financial responsibilities and explore available financial assistance programs.
• Interact with patients, families, and visitors courteously and professionally.
• Address patient inquiries and concerns promptly, escalating issues as needed.
• Collaborate with other hospital departments, including billing, medical records, and nursing, to ensure seamless communication and coordination of patient care.
• Experience using Epic EHR system is preferred.
• Knowledge of insurance verification and authorization processes.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle high-stress situations in a fast-paced environment.
• Understanding of financial counseling and assistance programs.
• Customer service-oriented mindset.
• Collaborative team player with the ability to work across different hospital departments.