Our client is hiring a Desktop Support Specialist to assist remote and on-site employees through IT support services. The Desktop Support Specialist will help diagnose and resolve technical issues and upgrades surrounding computing equipment and software solutions. They will assist with end-user’s technical requests through troubleshooting, updating, and maintaining equipment within a timely and high quality manner.

This Role Offers:

• Competitive base salary plus comprehensive benefits package, including medical, dental, vision, and life insurance, 401K match, PTO and more.
• Company that is dedicated to giving back to their community and encourages charitable and volunteer opportunities.
• Privately and family-owned company that supports a tight-knit, family-like company culture.
• Position in a stable company within a multibillion-dollar industry, offering endless career advancement opportunities.
• Passionate and talented sales team. Exceptional cross-functional support and top of the line resources and tools.
• Globally diverse company with the ability to work remotely or in a hybrid model.

Focus:

• Troubleshoot and support applications and systems for business collaboration and management.
• Document solutions and bring them to QA for improvement thought leadership.
• Assist and support coworkers in resolution of end users’ technical issues across the program.
• Communicate technical solutions with non-technical customers and some technical vendors.
• Manage the installation, monitoring, testing, and maintenance of Windows workstations, including all hardware and software related.
• Lead system and software troubleshooting and present solutions to the team through hands-on trainings.
• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
• Maintain high customer satisfaction by assisting with hardware and software technical support.

Skill Set:

• 3+ years of hands-on experience in business/IT support roles.
• Bachelor’s degree in related field.
• Must have expertise in Windows 10, MS Office Suite/Server/365 Administration, and Mac.
• Strong troubleshooting skills in both software and hardware.
• Proven ability to lead desktop and network support administration for both remote and on-site, internal teams.
• Able to interpret problems and present clear, actionable solutions to users across a range of departments.
• Ability to work in a fast-paced environment with excellent time management.
• Strong communication, organization, attention to detail, and interpersonal skills.

Our client provides a range of health solutions for rural communities. With new projects on the horizon, they are hiring a Systems Analyst to create and refine business requirements as well as address business needs of the organization.

The Systems Analyst will work closely with business strategy leaders, supporting the development and implementation of technical solutions for their product suite. They will work to initiate changes to current processes and define streamline policies and recommendation to the current workflow.

This Role Offers:

• Competitive base salary plus generous benefits including PTO, insurance coverage, and more.
• Stability within an essential services company.
• Central role within a key team, involved in discussions with senior leadership for budgeting, financial planning, strategy, expansion, and other crucial business decisions.
• Opportunity within the exciting and growing wireless industry.
• Strong mentorship, training, and career advancement opportunities from senior colleagues.
• Extensive support resources and tools.

Focus:

• Define and develop business standards, guidelines, and processes.
• Act as a subject matter expert on business systems, technologies, and processes.
• Perform high-level planning, organizing, and development of analytical studies to define problems, identify deficiencies, and improve solutions to positively impact the organization.
• Communicate business directives, goals, and need to understand and document scope and business requirements and translate into process optimizations.
• Support the design, testing, and implementation of technical requirements.
• Ensure compliance with applicable federal and state laws, regulations, and industry best practices.
• Delegate tasks to balance multiple high-priority tasks.

Skill Set:

• 5+ years of experience in healthcare-related position.
• 3+ years of experience in a management position required.
• Expertise within business systems and related tools and technologies.
• Proven track record of using employee skillset and abilities to efficiently delegate job duties.
• Ability to assess high risk issues and escalate when necessary.
• Strong leadership skills, with the ability to quickly resolve conflicts and coach others.
• Proficiency with MS Office, especially Excel, and other database software.
• Background using workflow management systems to design, execute, and automate business processes.

Our client is a leader in the cyber defense space. Their enterprise platform supports customers in the government and public safety sector. They are hiring a Lead Angular Developer to support UI/UX for their web-based platform.

The Lead Angular Developer will be working alongside an expert team of full stack developers to create, test, and optimize code. This role will help to deliver high-quality UI/UX for their tech-savvy user base. They will contribute to the continued success of the company and their product suite as they optimize for the future of cyber intelligence.

This Role Offers:

• Competitive base salary plus comprehensive benefits package including medical/dental/vision; 401(K); generous PTO offerings; and more.
• Passionate and talented engineering team. Support from expert, tenured development team.
• Diverse company with the ability to work remotely.
• Company that recognizes that no matter the type of hire, each employee makes an important impact on the business.

Focus:

• Contribute to overall development lifecycle, supporting front- and back-end for UI/UX.
• Own code design, testing, continuous integration, monitoring, and support.
• Perform unit and user acceptance testing and develop scripting languages, configuration rules, and automation frameworks to support efforts.
• Conduct complex vulnerability testing to ensure most secure product on market.
• Oversee bug fixes and de-escalate as needed.
• Provide regular reports to management and stakeholders on features, budget, and timeline.
• Determine, develop, and maintain guidelines and coding standard documentation.
• Research and learn new technologies, frameworks, and best practices.

Skill Set:

• Bachelor’s degree in computer science or a related field.
• 5+ years of development experience.
• 3+ years of experience with Angular v2+.
• Technical stack:

• Front-end frameworks
• UI technologies such as JavaScript, CSS, HTML, and/or TypeScript
• Web development tools such as Spring, Hibernate, Java, SQL
• APIs such as RESTful, Azure, GraphQL
• Solid coding practices including peer code reviews, unit testing, and a preference for agile development.
• Ability to rapidly prototype and adjust in response to customer feedback.
• Proven success working in a remote environment.

Our client is a leader in the fiber-optic and hosted voice services industry with over 15 years of history providing first-rate internet services. They are hiring a Network IT Administrator to help oversee their IT offerings and initiatives.

The Network IT Administrator will be involved in hardware and software technical support for internal uses. This includes installing, diagnosing, repairing, maintaining, and upgrading all Mac/PC hardware and Conference Room equipment to ensure optimal performance.

This Role Offers:

• Competitive base salary, plus comprehensive benefits, including medical/dental, and 401(k) match.
• Flexible work hours and strong work/life balance.
• Multiple advancement paths. Opportunity to develop niche skills.
• Outstanding company culture with a focus on camaraderie and respect.
• Opportunity to build an advanced skillset in wireless/telecom network infrastructure.
• Large pool of technical resources and software tools.

Focus:

• Troubleshoot and support hardware and software for network install, commission, deployment, and maintenance. Document solutions and bring them to QA for improvement thought leadership.
• Follow up on finished solutions for quality control.
• Communicate technical solutions with non-technical customers and some technical vendors. Interface with office staff regarding product changes, inquiries, demonstrations, and QC.
• Maintain high employee satisfaction by assisting with network technical support.
• Maintain and administer computer workstations, software, communication system, etc.
• Perform and prepare for disaster recovery through set up and monitoring of security features.

Skill Set:

• 2+ years of experience in hardware and software IT support roles. Background in sales support in hardware or applicable telco equipment preferred.
• Associate’s Degree or higher in Computer Information Systems, Business Management, or other related field.
• Proven experience with enterprise-level hardware a plus.
• Knowledge of networking protocols including:

• VPN
• Routing
• Switches
• TCP/IP
• Firewalls
• Ports
• Network analysis tools
• Familiar with VMware and ESXi Hosts.
• Able to interpret problems and present clear, actionable solutions to people across a range of departments.
• Ability to communicate with internal teams as well as customers to resolve ticket and technical issues.
• Experience with Microsoft Office365.

Our client is a leader of professional manufacturing services, offering integrated technology solutions like ERP manufacturing software to customers across various industries. Their incredible industry reputation has allowed them to serve customers nationwide for over three decades. They are looking to hire a ERP Pre-sales Professional to support the sales team through product demonstrations.

The ERP Pre-sales Professional will be responsible for assisting with the creation and delivery of proposals, SOWs, and implementation plans. This person is a technical sales expert working to align client business needs with the capabilities of the company’s solutions. They will leverage their expertise in ERP solutions to support the business development team within a leading market region through.

This Role Offers:

• Competitive compensation plus robust commissions, flexible PTO, and more.
• Comprehensive benefits package including medical, dental, vision, short-term and long-term disability, life, 401K matching program, FSA, and more.
• This is the remote position with the flexibility to work from anywhere within the US.
• Opportunity to work for one of the fastest growing companies in the country (Inc. 500).
• Tightly knit and results-focused team with a strong work-life balance.
• Access to explosive growth within IIoT.
• High visibility within the team and a high degree of influence on projects and company strategy.

Focus:

• Work alongside sales teams to identify customer business goals and develop solution architectures that integrate their needs with ERP solutions.
• Demonstrate ERP solutions to clients during the sales process through technical presentation and SOW delivery.
• Prepare sales reports and forecasts for leadership team.
• Ensure projects completed on time, within budget, and with proper documentation.
• Identify and qualify inbound leads and prospects to build a pipeline of potential accounts.
• Successfully identify and work with sales colleagues to overcome prospect objections.
• Develop and implement sales support strategies while keeping short and long term goals in perspective.
• Cultivate strong business relationships within key accounts, identifying opportunities with new clients across IoT, manufacturing, IT, and technology industries.
• Act as technical SME on all ERP and company offerings, supporting internal sales teams and external customers as needed.
• Track sales productivity via account mapping and CRM tools.

Skill Set

• 5+ years of experience in ERP pre-sales roles with proven sales track records. Experience in SyteLine, strongly preferred.
• Bachelor’s degree in related field.
• Background and understanding of the manufacturing industry, including processes and procedures.
• Hands-on experience with Java, .NET, SQL, APIs, and REST.
• Strong customer-facing experience and interpersonal skills, including in-depth technical presentation expertise.
• Proven ability to build forecasts, SOWs, pricing structures, etc.
• Strong communication skills, comfortable speaking with C-level executives and decision-makers.
• Must possess a strong go-getter type of work ethic – with the ability to work independently, learn quickly, and hit the ground running.
• Ability to travel up to 50%.

Our client is a leader in the entertainment/media industry, specializing in visual effects for movies and television. They are hiring a Systems Administrator to oversee all aspects of installation and maintenance of their macOS, Linux, and Windows based servers.

The Systems Administrator will be responsible for installing, diagnosing, repairing, maintaining, and upgrading servers and network equipment. The ideal candidate will apply the necessary technical expertise for effective and efficient use while communicating with peers, customers, and leadership.

This Role Offers:

• Competitive base salary plus comprehensive benefits package.
• Work alongside a team of experienced, creative artists looking to transform the capabilities of the visual effects industry.
• Company seeks to create a supportive and inclusive environment where all can thrive.
• Culture of integrity, high performance, and innovative ideas.
• Tightly knit and results-focused team with a strong work-life balance.
• High visibility within the team and a high degree of influence on projects and company strategy.

Focus:

• Setup, configure, generally maintain, and troubleshoot Linux, macOS, and Windows systems including switching, routing, firewall management.
• Work closely with users from point of install through updates, trainings, problem solutions, and maintenance of networking equipment.
• Troubleshoot and support hardware and software for network install, commission, deployment, and maintenance. Document solutions and recommend improvements.
• Communicate technical solutions with non-technical customers and some technical vendors. Interface with office staff regarding product changes, inquiries, demonstrations, and QC.
• Maintain high employee satisfaction by assisting with network technical support, escalating issues as needed.
• Document process and procedure followed in day-to-day operations.

Skill Set

• 4+ years of sever/system administration experience. Background in the entertainment or media industry beneficial.
• Bachelor’s Degree in Computer Science, Computer Engineering, or other technical discipline preferred.
• Must have strong networking background with managed switches, firewalls, and routers.
• Strong experience with Linux, macOS, and Windows server administration required.
• Prior experience in Active Directory administration and configuration.
• Solid basis in systems management automation using industry-standard and open-source tools.
• Technical understanding of TCP/IP management, VLANs, subnetting, cloud platforms, and virtualized environments.
• Industry certifications (CCNA, A+, RHEL) a plus.
• Excellent customer service skills. Ability to establish and maintain effective working relationships with users.
• Ability to communicate effectively verbally and in writing.
• Innovative problem-solving skills with the ability to find solutions without scripted guidance.
• Willingness to take on challenges, research solutions, and see through to resolution.
• Knowledge of regulatory standards and best practices for security.

Our client is a leader in the community infrastructure industry. They are creating smart communities across the country by developing and installing open access fiber-optic networks. They are looking to hire a Sr. Product Designer to keep up with growing demand.

The Sr. Product Designer will oversee the entire product creation process from discovering and defining the problem, to designing the solution with the customer in mind. They will focus on the user experience to drive innovative design solutions with minimal direction. This individual will have extensive understanding of contemporary design, user journeys, and research methodologies and solutions for complex experiences.

This Role Offers:

• Competitive base salary plus outstanding benefits package including medical/dental/vision, immediate eligibility for 401K match, paid vacations, holidays, and more.
• High employee tenure with low red tape culture. They hire professionals and trust their expertise, giving them room to make tangible impacts within a startup environment.
• Company has strong financial standing and investment backing as a startup offering generous equity benefits.
• Opportunity to play a leading role in large infrastructure projects and interface with some of the largest telecom clients in the nation.
• Extremely mission driven company focused on supporting the vitality of communities.
• Company on the cutting edge of innovation, with processes dedicated to creating new products as well as supporting current ones.

Focus:

• Help design a new software platform to deliver new digital products to customers.
• Partner with cross-functional teams in defining and communicating user experience and design direction.
• Research to incorporate market analyses, data-driven insights, and user research findings to inform design decisions.
• Use research to implement new product ideas to meet customer demands.
• Design and develop software platforms for cloud applications. Build responsive code to ensure scalability, serviceability, and supportability.
• Perform testing and document pipeline development. Oversee bug fixes and escalate as needed.
• Work with the software development and support team to standardize design processes and lead new end to end feature development and enhancements.

Skill Set:

• Bachelor’s degree in computer science/related field, or equivalent work experience.
• 4+ years of professional experience in product design for software platforms. Startup experience preferred.
• Must have hands-on experience with all stags of product design, from user research, (UI/UX) experience, coding, CSS, interaction, and visual design.
• Proficiency in industry-standard design and prototyping tools including Figma. Up to date on current auto layout and variant features.
• Able to break down complex problems into actionable steps with measurable outcomes.
• Strong understanding and experience with web development SaaS architecture.
• Technical understanding and coding experience with: HTML, CSS, JavaScript.
• Strong understanding of how to apply design thinking when planning and scoping project work.
• User-centric mindset. Understands user behavior with analytical tools, such as Google Analytics.
• Strong wireframing/prototyping skills.
• Experience partnering with engineers to release features, products, and/or services.
• Background developing and working on complex applications.
• GIS applications and/or Mapbox experience, a plus.
• Industry experience within civic technology, smart city, or sensor products, preferred.
• Excellent visual and verbal communication skills.
• Strong cross-functional collaboration and communication skills.

Our client delivers innovative technology used to support atmospheric imagery and analytics. To support their growth, they are looking to hire a SOC Manager to oversee and support SOC operations and security processes.

The SOC Manager will be responsible for technical leadership and coordination of 24/7 Security Operations Center (SOC) experts. This role will lead innovation and process improvement within SOC and maintain overall security and IT operations.

This Role Offers:

• Competitive base salary plus equity, and incredible benefits package including medical/dental/vision, 401K, unlimited PTO, and more.
• Company driven by mission to improve national security, commerce, and conservation.
• Close-knit, family-oriented company – they celebrate their wins and accomplishments together as a team.
• Culture of integrity, high performance, and innovative ideas.
• High level of control over project goals, process, and system features.
• Innovative work environment with access to top-rated and newest technologies.

Focus:

• Manage 24×7 operations of security operations center including on-call schedules and alert processing.
• Supervise, plan, and perform audits, reviews, compilations, and various client engagements.
• Ensure team accountability to SLAs for incident, alert, and request handling and resolution, ticket documentation, and customer service delivery and communication standards.
• Monitor, trend, and report on team performance, with the goal of driving continuous service improvement.
• Responsible for developing, administering, and overseeing information security systems, tools, polices, and procedures required to protect critical assets.
• Responsible for staff hiring, coaching and development, performance assessment, recognition, disciplinary actions, and other personnel-related functions.
• Support the management of risks and vulnerabilities, as needed.
• Serve as a Technical SME for escalated technical issues and questions.
• Provide Incident Response (IR) support when analysis confirms actionable incident.
• Interface directly with customers to maintain and grow relationships and address service issues.
• Ensure compliance with security standards and best practices.

Skill Set:

• Bachelor’s degree in Information Systems, Computer Science, or related discipline. CISSP, CISM, or similar certifications preferred.
• 5+ years of experience in Information Security Operations, with strong knowledge and hands-on experience with ITIL frameworks. Splunk experience required.
• Proven experience implementing process improvements and SOC long-term strategy, within the commercial space.
• Technical knowledge of information security and networking, including up to date protocols, hardware, and security standards.
• Strong project management, problem-solving, and system troubleshooting skills.
• Experience managing KPIs, metrics, and system critical security analytics.
• Proven leadership skills and the ability to manage 24×7 team scheduling.
• In-depth knowledge and experience with security and regulatory compliance.
• Strong relationship management skills with the ability to communicate technical solutions and ideas to non-technical audiences.

Our client is a prominent company that provides products to industries like oil & gas, mining, construction, and military. With decades of expertise, they are known as a leader in their space. Due to growth, they are hiring a Sr. Embedded Engineer to support the development of embedded software components used in IoT and wireless products.

The Sr. Embedded Engineer will be responsible for designing and implementing software for embedded wireless devices and systems. They will support the development and technical direction of software architecture using C/C++ and Linux.

This Role Offers:

• Competitive base salary plus comprehensive benefits, including health insurance, life insurance, tuition assistance, 401(K), pension plan, employee stock purchase plan, and more.
• Established, reputable company with decades of experience and a robust portfolio of products.
• Highly engaged, tight-knit culture focused on taking care of their employees.
• Ample opportunities for growth and career advancement.
• Affordable cost of living in a city quickly becoming the next tech capital.

Focus:

• Design end-to-end embedded software solutions, including design, prototyping, implementation strategy, unit testing, and documentation in an embedded Linux/RTOS environment.
• Contribute to all phases of the software development lifecycle.
• Develop performance test solutions as part of a team of embedded firmware, hardware, and software engineers.
• Write and participate in reviewing of specifications.
• Develop feature enhancements for wireless and IoT devices.
• Drive toward automation of all tests within a CI/CD environment.
• Troubleshoot, debug, and triage software issues within the wireless networking framework.
• Determine, develop, and maintain guidelines and coding standard documentation.

Skill Set:

• 3+ years of experience in embedded software development, preferably within wireless or IoT product development.
• Degree level: BSEE or BSCS.
• Excellent grasp of Linux, C++, C, and Python in an embedded environment.
• Experience developing within point-to-point technology, emerging tech, IoT, embedded systems, etc.
• Background working with RTOS (Real Time Operating Systems) and multi-threaded environments. Amazon FreeRTOS experience beneficial.
• Understanding and experience with wireless communication and networking protocols.
• Strong communication, organization, attention to detail, and interpersonal skills.

Our client is a leading provider of information technology and managed services. Their robust portfolio of solutions helps companies around the world address challenges surrounding their business, technology, finance, and more. They are hiring a Cisco Security Engineer to ensure system security efforts and support security and compliance development.

The Cisco Security Engineer will work directly with customers to design and implement Cisco based data centers. This role will manage the entire project lifecycle through completion, working cross-functionally with various teams throughout. Candidates must be local to Chicago and available to be on-site about once a week.

This Role Offers:

• Competitive base salary plus a full benefits package including a tuition reimbursement policy.
• An opportunity to be part of the forefront of innovation in IT solutions, within a forward-thinking, intuitive company.
• Opening at a pivotal moment in company development – opportunity to shape the future of the organization through your contributions.
• New, incredible leadership where you can work alongside peers who have led innovations in the IT space.
• Culture of loyalty, collaboration, high performance, and strong support. Promotions from within are common practice.
• Diverse learning environment focused on developing their Center of Excellence.
• Company has track record of financial strength, operating independently for over 40 years.
• Remote work opportunity.

Focus:

• Design, define, and implement processes for building LAN/WAN security infrastructure, testing, risk mitigation, maintenance, and more.
• Triage/assess security issues and engage with internal teams, security vendors, and customers to ensure timely remediation of issues.
• Perform daily system monitoring, problem determination, and resolution related to security, in partnership with infrastructure and technology teams.
• Work directly with customers on expectations and system requirements, communicating risk and changes throughout the project lifecycle.
• Assist with troubleshooting and resolve escalated support tickets and issues.
• Assist in defining project goals, and act as a technical resource for product managers. Influence the product and where it needs to go.
• Stay up to date on the cloud security market and its newest developments. Bring knowledge of security features, product deployments, etc. back to the team.

Skill Set:

• 7+ years of Information technology experience focused on Cisco technology, with increasing responsibilities.
• Bachelor’s degree in related field. CCIE required.
• Comfortable working with complex LAN/WAN network infrastructure. Knowledge of Palo Alto firewalls, Cisco ISE/ASA/FirePower, Aruba wireless, a plus.
• Experience developing, implementing, monitoring, and troubleshooting data center technology.
• Strong background working with wireless technology, routers, switches, controls, etc.
• In-depth experience in security operations, security policy development, and risk analysis concepts.
• Excellent skills in MS Office Suite.
• Strong troubleshooting skills and ability to manage ticket escalation tasks.
• Firm ability to communicate technical solutions to non-technical audiences.
• Must possess a strong go-getter type of work ethic – with the ability to work independently, learn quickly, and hit the ground running.
• Strong customer facing skills and ability to build upon industry relationships.