Service Manager

Service Manager

Our client, a leader in the automotive industry, is seeking a dedicated and experienced Service Manager to oversee daily operations within their service department. This role requires a hands-on professional with a strong background in automotive services, leadership capabilities, and a commitment to delivering high-quality customer experiences. The ideal candidate will lead a team, ensuring operational efficiency and fostering a culture of excellence.

This Role Offers:

• Competitive salary with comprehensive benefits including health coverage and retirement plans.
• An integral role in a well-established company within the automotive industry.
• A leadership role where you can directly impact the financial success of the organization.
• Opportunities for professional growth through continuous learning and responsibilities.
• Dynamic work environment that values precision, compliance, and financial integrity.

Focus:

• Oversee the daily operations of the service department, ensuring smooth workflow and timely completion of tasks.
• Lead and manage a team of 10 or more technicians and service staff, providing guidance, training, and performance evaluations.
• Develop and implement strategies to enhance service quality and customer satisfaction.
• Ensure compliance with safety standards and regulatory requirements.
• Maintain a high level of communication between departments to optimize operations.
• Track and report service department metrics, including productivity and efficiency.
• Address customer concerns and provide timely resolutions to maintain satisfaction.

Skill Set:

• Minimum of 5 years of managerial experience in a service-focused role, ideally within the automotive sector.
• 5-10 years of hands-on experience working in an automotive service department.
• Demonstrated ability to manage and motivate a team of 10 or more staff members.
• Proven track record of enhancing service department performance and customer satisfaction.
• Strong organizational, problem-solving, and communication skills.
• Valid driver’s license with a clean driving record.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS