Account Manager

Account Manager

Location: Portland, OR
Compensation: $60k -63k base salary + commission and bonus. On-target earnings of $110k+

Company Overview

Join a rapidly growing leader in the fire protection and life safety services industry, recognized for its commitment to safety, innovation, and exceptional customer service. This organization partners with clients across the Pacific Northwest, offering a wide portfolio of compliance-driven services, from inspections and monitoring to installations and maintenance. With a people-first approach and strong operational support, they are positioned as the go-to provider for safeguarding commercial properties.

Position Summary

We are seeking an Account Manager to support and grow a defined territory of existing commercial customers while identifying new business opportunities in the fire protection space. In this highly collaborative role, you will partner with an Account Executive and operations team to ensure excellent service delivery, retention, and revenue growth. This is a client-facing, relationship-focused role that blends consultative sales with strategic account management.

Key Responsibilities

• Serve as the primary point of contact for existing customers, ensuring satisfaction and proactive support.
• Conduct business reviews with key accounts, identifying opportunities for additional services and upsells.
• Coordinate closely with field operations to address customer needs and oversee service execution.
• Maintain territory revenue through account renewals, retention initiatives, and upselling enhanced solutions.
• Identify and pursue leads via marketing campaigns, referrals, networking, and cold outreach when necessary.
• Manage a robust sales pipeline and document opportunities using Salesforce CRM tools.
• Monitor customer trends and business intelligence to guide strategy, growth initiatives, and value delivery.
• Foster collaboration internally and externally to optimize customer engagement and retention strategies.
• Represent the company at site walkthroughs and customer events, occasionally requiring regional travel.

Qualifications

• 4+ years of experience in account management, client services, or related B2B roles.
• Background in fire protection, HVAC, facilities services, or technical sales strongly preferred.
• Bachelor’s degree preferred (or equivalent professional experience).
• Demonstrated success in client retention, upselling, and cross-selling within a consultative sales model.
• Strong communication, analytical, and negotiation skills with a customer-first mindset.
• Proficient in Microsoft Office Suite and CRM systems such as Salesforce.
• Valid driver’s license with a clean driving record; travel required for occasional onsite visits.

Benefits

• Base salary of $60,000 with uncapped commissions and performance-based bonuses (OTE: $110K+).
• Comprehensive benefits including medical, dental, life insurance, and 401(k) with match.
• Generous PTO policy and 10 paid holidays per year.
• Supportive team culture with a focus on employee development and advancement.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS