Sr. Customer Service Rep

Upgrade your resume prior to applying with resumeandcareerservices.com.

Our partner, a pioneering force in the lighting industry, is in search of a Sr. Customer Service Rep who embodies a passion for exceptional client service and a commitment to operational excellence. This role serves as a cornerstone of customer interaction and satisfaction, representing the company’s unwavering dedication to meeting and exceeding client expectations. The successful candidate will navigate the complexities of client relations with precision and a problem-solving mindset.

In this role, you will be immersed in a vibrant environment where innovation is at the forefront. Your contributions will play a pivotal role in enhancing customer experiences, streamlining operations, and facilitating continuous improvement across customer service processes.

This Role Offers:

• Competitive compensation, coupled with a rich benefits package, including health insurance and 401K match.
• Culture characterized by transparency, where team members are kept informed about company goals, progress, and updates.
• Opportunities to make impactful changes, with a focus on placing the right people in the right roles to drive success.
• Supportive and entrepreneurial team atmosphere, encouraging a sense of ownership, initiative, and creativity.
• Strong emphasis on employee appreciation and recognition, reflecting the company’s commitment to its team members.

Focus:

• Engage with clients, providing insightful and comprehensive support, fostering strong professional relationships.
• Collaborate effectively with internal teams to ensure customer satisfaction, handling inquiries, orders, and service-related issues.
• Employ strategic insight to manage and enhance customer-related processes and operations.
• Facilitate effective communication channels, ensuring customer queries and needs are addressed promptly and accurately.
• Proactively manage and track customer orders, ensuring timely and accurate delivery.
• Undertake responsibilities related to order entry, billing, and returns, maintaining a high level of accuracy and attention to detail.
• Foster a comprehensive understanding of the company’s product offerings, utilizing this knowledge to enhance customer interactions and service delivery.
• Drive continuous improvement initiatives within customer service processes to promote efficiency and excellence.

Skill Set:

• 3+ years of relevant experience, with a background in lighting, manufacturing, construction, and/or distribution.
• Strong organizational and project management skills, with an ability to handle multiple tasks efficiently.
• Exceptional communication skills, with a focus on delivering exceptional customer service.
• Proactive approach, with a capacity to independently solve problems and make informed decisions.
• Proficiency in relevant software and platforms, with a preference for experience in Microsoft Office Suite, and ERP systems like NetSuite.
• Demonstrated ability to adapt and thrive in a dynamic work environment, showcasing a continuous improvement mindset.

About Blue Signal:

Blue Signal is a leading executive search firm, specializing in lighting recruitment. Our lighting recruiters have deep industry expertise finding top talent in areas such as lighting design, engineering, product development, and sales leadership. Learn more at bit.ly/3KlfEDn