Service Operations Manager

Service Operations Manager

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Our client has nearly 50 years of experience in the pool industry and has established a stellar reputation for delivering top-quality construction and professional spa services. They are renowned for their exceptional design, construction, and service, consistently surpassing client expectations. Their dedication to excellence has earned them numerous awards and recognition within the industry

They are seeking a highly skilled and experienced Service Operations Manager to oversee the service operations within the organization. As a Service Operations Manager, you will be responsible for managing and coordinating the day-to-day operations of our pool service department, ensuring efficient service delivery, and maintaining high customer satisfaction levels. Your primary goal will be to optimize the service process, streamline operations, and drive continuous improvement in service quality.

This Role Offers:

• Comprehensive benefits package designed to support your overall well-being and financial security.
• A comprehensive benefits program, including medical, dental, and vision plans.
• 401(k) and retirement cash account plans to help you save for the future.
• Generous paid vacation, sick, and holiday time to promote work-life balance and rejuvenation.

Focus:

• Oversee scheduling, resources, and workflow for efficient operations.
• Monitor and uphold service standards and agreements.
• Develop strategies to improve efficiency, reduce costs, and boost customer satisfaction.
• Promote teamwork and professional growth among technicians and staff.
• Identify and implement initiatives for enhanced productivity and operational efficiency.
• Regularly review service data and customer feedback to identify trends and areas for improvement.
• Collaborate with teams to integrate automation, technology, and streamline workflows.
• Monitor best practices and emerging technologies to remain at the forefront of the pool industry.
• Maintain high service standards and promptly address customer issues and complaints.
• Manage relationships, contracts, and performance evaluations to ensure quality standards.
• Ensure adherence to regulations, conduct safety training, and maintain accurate records.

Skill Set:

• Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent experience).
• Proven experience in operations management, preferably in the pool industry or a related service industry.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent organizational and problem-solving abilities.
• Proficiency in using relevant software and tools for service management and data analysis.
• Outstanding communication and interpersonal skills.
• Knowledge of health and safety regulations in the pool industry.

About Blue Signal:

As an award-winning executive search firm, Blue Signal has a strong track record of placing top talent in various industry verticals. Learn more at bit.ly/42LvQVM