Field Services IT Specialist

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Our client, a leader in the manufacturing industry, is renowned for their commitment to quality and innovation. They stand out not just for their products, but for their dedication to ensuring a seamless and advanced technological environment that aids in production and operations. To further this commitment, they are seeking a Field Services IT Specialist to join their team.

This pivotal role offers the unique opportunity to ensure both the office and production floor’s IT systems operate without a hitch, all while actively participating in transformative IT projects.

This Role Offers:

Competitive base pay with a comprehensive suite of benefits. Company has over 100 years of expertise and growth in the industry.

High level of responsibility and visibility with plant leadership. Industry-leading tools and machinery with top-of-the-line resources. Strong focus on manufacturing excellence and continuous improvement.

Focus:

Champion smooth IT functionalities both on the administrative and on the production sides, serving as an indispensable technical pillar. Immerse in key IT endeavors, implementing your expertise. Collaborate closely with an array of professionals, from service desk personnel to senior techs, ensuring a synchronized and efficient IT support mechanism. Lead the charge in hardware-centric challenges, supervising a range of devices including, but not limited to, computers, printers, and scan guns. Spearhead regular strategic review and planning meetings to ascertain IT’s alignment with overarching business goals.

Oversee and guarantee the proper resolution of escalated IT incidents. Contribute actively to the IT knowledge base, ensuring its modernity and accuracy. Advocate and uphold essential health and safety protocols as mandated by the organization and legal bodies.

Skill Set:

Hold a degree in a technical field.

2+ years of experience in field IT services experience. Demonstrated background in a manufacturing environment preferred. Hands-on experience with hardware diagnostics; familiarity with an array of equipment from conventional computers to specialized scan guns. Experience with ticketing platforms like ServiceNow and proficiency with tools such as Microsoft Teams and OneDrive. Strong knowledge of IP networks, Ethernet frameworks, and related systems.

Proven diagnostic, troubleshooting, and solution-oriented skills. Excellent teamwork, strategy, multi-tasking, and communication skills. Willingness and ability to travel as needed to support business needs.

About Blue Signal: 

Blue Signal is an award-winning, executive search firm specializing in IT recruiting. Our IT recruiting team has expertise placing qualified candidates in software, cybersecurity, and emerging technology roles nationwide. Learn more at bit.ly/42QQPqi