Dispatch Supervisor – Broadband, Unified Communications, Managed Services

Upgrade your resume prior to applying with resumeandcareerservices.com.

Our client, a telecommunications trailblazer, has consistently set industry benchmarks since its early days in the 2000s. Harnessing the power of fixed wireless and fiber broadband technologies, they’ve illuminated thousands of structures, establishing themselves as the go-to for neighborhood connectivity solutions. Their innovative offerings span a wide range, catering to individual users as well as large-scale enterprises. By adeptly addressing the challenge of limited fiber density in major urban hubs, they’ve positioned themselves as frontrunners in delivering high-speed internet, voice, and unparalleled customer service to underserved communities and businesses across pivotal regions.

As the Dispatch Supervisor, you’ll play a pivotal role in their operational framework. Reporting directly to the Director of Field Operations, you’ll be entrusted with the leadership of a dynamic dispatch team. Your expertise will be instrumental in ensuring the seamless coordination of services, optimizing processes, and upholding the company’s commitment to excellence across diverse regions.

This Role Offers:

• Competitive compensation package, complemented by a comprehensive suite of benefits.
• A structured work schedule, ensuring a work-life balance.
• Opportunity to shape the operational trajectory of a globally recognized brand.
• A platform to drive transformative initiatives across a nationwide organization.
• Collaborative environment with a focus on innovation, agility, and growth.
• Extensive support resources and tools for optimal performance.

Focus:

• Lead a growing dispatch team, ensuring alignment with service delivery goals and efficient operations across multiple regions.
• Implement and refine dispatch processes, ensuring seamless coordination and timely service delivery.
• Handle daily operations, managing a significant volume of dispatches across diverse regions.
• Engage with stakeholders, ensuring open communication and timely updates on dispatch operations and challenges.
• Innovate and implement reporting mechanisms, ensuring transparency and efficiency in dispatch operations.
• Handle escalations with professionalism, ensuring client satisfaction and operational continuity.
• Oversee the scheduling and coordination of dispatchers, ensuring optimal coverage and efficiency.
• Deliver consistent reporting on various metrics, ensuring transparency and alignment with organizational goals.

Skill Set:

• 5+ years of hands-on dispatch experience, ideally within the telecom sector.
• Proven track record in dispatch management, with the ability to optimize processes and lead teams to peak performance.
• Demonstrated leadership skills, especially when navigating high-pressure situations.
• Proficiency with analytical tools such as Excel, Word, and PowerPoint to make data-driven decisions.
• Excellent communication, both written and verbal, ensuring seamless coordination and understanding across teams.
• Authorized to work within the United States.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in telecommunications recruiting. Our telecommunications recruiters have a proven track record of placing top tier talent in the industry, with deep expertise in wireless, fiber, network infrastructure, etc. Learn more at bit.ly/46Gs4yS