Director of Field Operations – Broadband, Unified Communications, Managed Services

Director of Field Operations – Broadband, Unified Communications, Managed Services

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Our client is a rapidly growing Ethernet provider with a strong presence in the broadband, unified communications, and managed services sectors. Our client boasts a vast network, positioning them as a leader in providing top-tier, fiber-grade speed and connectivity solutions to numerous businesses. They cater to a wide-ranging clientele, spanning from large enterprises to small and medium-sized businesses. They harness state-of-the-art technologies to tackle the issue of insufficient fiber coverage in major urban areas.

As the Director of Field Operations, you will play a pivotal role in ensuring the delivery of exceptional customer care and the successful execution of all Technical Operations activities, including dispatch, installation, service, construction, design, materials management/warehousing, and daily workloads. You will provide strategic leadership, direction, and coordination to optimize company profitability and enhance customer satisfaction. This role demands expertise in technical operations, project management, and leadership to meet service metrics and quality assurance goals.

This Role Offers:

Competitive base salary plus full benefits package: medical coverage, vacation time, 401(K) company match, and more. High level of influence within new initiatives, major projects, cutting edge technology, and strategy. Company culture of investing in its employees through career advancement and continuing education, plus top-level industry coaching from best-in-the-business leadership. Opportunity within the exciting and growing wireless industry.

Ability to take ownership of the role and transform processes/systems as you see fit.

Focus:

Develop and execute business strategies to meet service metrics and quality goals. Oversee network performance, service delivery, and subscriber satisfaction.

Define and monitor KPIs for optimal service quality. Formulate strategies for network and financial objectives. Lead and motivate a high-performance team. Recruit, train, and develop staff for growth. Drive continuous learning and skill development.

Manage team finances and strategic planning. Cultivate strategic partnerships for efficient operations. Exercise independent judgment with regular attendance.

Skill Set:

8-10 years of technical experience in the telecommunications industry. A minimum of 5 years of enterprise technical experience or equivalent. 5 years of project management experience. Proven management experience, with a minimum of 5 years in a leadership role. At least 10 years of extensive experience in the installation and repair of WAN/LAN and WAP-related equipment.

Possession of relevant industry and vendor-specific certifications and training, such as: Master Technician, HFC Networks Business Class Services Specialist. CCENT and/or CCNA (SP) Effective communication in English, both verbal and written. Strong multitasking and project management abilities.

Decisive problem-solving skills, even under pressure. Skilled in supervising and motivating teams. Proficient in computer applications and data analysis.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in telecommunications recruiting. Our telecommunications recruiters have a proven track record of placing top tier talent in the industry, with deep expertise in wireless, fiber, network infrastructure, etc. Learn more at bit.ly/46Gs4yS