Customer Service Representative

Customer Service Representative

Upgrade your resume prior to applying with resumeandcareerservices.com

Our client, a distinguished leader in the pool industry with an unparalleled legacy spanning almost five decades, is celebrated for their unwavering commitment to delivering excellence in pool construction and professional spa services. With a track record of consistently exceeding client expectations, they have garnered a remarkable reputation for their exceptional design, construction prowess, and unparalleled service. This dedication to perfection has garnered them a multitude of accolades and commendations within the industry.

Our client is currently seeking an enthusiastic and personable Customer Service Representative to reinforce their dedication to providing unmatched customer experiences. As a vital link between the organization and its esteemed clientele, you will play a pivotal role in maintaining the company’s reputation for top-tier service.

This Role Offers:

• Comprehensive benefits package designed to support your overall well-being and financial security.
• A comprehensive benefits program, including medical, dental, and vision plans.
• 401(k) and retirement cash account plans to help you save for the future.
• Generous paid vacation, sick, and holiday time to promote work-life balance and rejuvenation.

Focus:

• Serve as a frontline ambassador for the company, embodying its values and dedication to excellence.
• Foster and maintain strong relationships with clients through exceptional communication and problem-solving.
• Handle a high volume of incoming phone calls, demonstrating exceptional phone etiquette and active listening skills.
• Address client inquiries, concerns, and requests promptly and effectively, ensuring client satisfaction at every interaction.
• Employ your exceptional multitasking abilities to prioritize and manage time efficiently in a fast-paced environment.
• Collaborate closely with internal departments to ensure a seamless flow of information and resolution of client issues.
• Facilitate billing for customer orders and support accounts receivable processes as needed.
• Contribute to the continuous improvement of customer service procedures and strategies.

Skill Set:

• Proven experience in customer support or related roles, showcasing your ability to manage client relationships effectively.
• Strong phone contact handling skills, coupled with a keen focus on active listening to understand client needs comprehensively.
• Excellent communication skills, both written and verbal, enabling you to convey information clearly and concisely.
• Proficiency in time management and multitasking, allowing you to juggle various responsibilities without compromising quality.
• Experience with billing customer orders and familiarity with accounts receivable processes is a definite advantage.
• A genuine passion for providing exceptional customer experiences that align with dedication to excellence.

About Blue Signal:

As an award-winning executive search firm, Blue Signal has a strong track record of placing top talent in various industry verticals. Learn more at bit.ly/42LvQVM